What are the responsibilities and job description for the Patient Account Representative position at Speromd LLC?
Description:
SperoMD is seeking a detail-oriented and customer-focused Patient Account Representative to join our team. In this role, you will manage self-pay account balances, post patient payments, and serve as the primary point of contact for patient billing inquiries. You’ll work closely with internal teams—including billing and coding—to resolve account issues and ensure timely communication and resolution for our patients.
Key Responsibilities:
- Post patient payments and set up payment plans.
- Contact patients with overdue accounts to arrange payment.
- Generate account correspondence based on current account status.
- Collaborate with coding and billing teams to resolve account issues.
- Respond to internal staff messages and emails in a timely manner.
- Answer incoming calls promptly in alignment with SperoMD’s call quality standards.
- Follow up with patients to ensure resolution of their concerns.
- Accurately document all account activity per established workflows.
- Escalate complex issues to the Patient Account Coordinator as necessary.
- Uphold and model SperoMD Core Values in all interactions
Education, Knowledge, Skills & Abilities:
- High school diploma or equivalent required
- Experience with Epic or other electronic health record (EHR) systems preferred
- Knowledge and level of comfort with Microsoft Excel preferred
- Google Suite experience preferred
- Strong verbal communication skills required
Experience:
- Minimum of 3 years of medical billing experience preferred
- 3 years of related customer service experience