What are the responsibilities and job description for the Applications Analyst position at Spero Health, INC.?
Description
Spero Health is seeking an Applications Analyst to join our awesome team in Brentwood, TN!
This position is for an Applications Analyst who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management, and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!
The Applications Analyst’s responsibilities include, but are not limited to the following:
- Provide advanced technical and clinical applications support to peers and teammates
- Perform robust troubleshooting of issues related to supported applications
- Resolve HelpDesk tickets according to priority and service level objectives (SLOs)
- Triage inbound calls, voicemails, emails, and HelpDesk tickets
- Prepare and maintain reference materials for common issues and teammate FAQs
- Develop training materials for new applications, features, and workflows
- Continuously evaluate existing IT standard operating procedures, propose changes and make recommendations aligned with evolving department objectives
- Effectively communicate issues to both technical and non-technical audiences
- Engage with vendors for technical discussions and escalations
- Coordinate with other Support departments on issues spanning multiple stakeholders (e.g., Credentialing, Revenue Operations, Clinical Services, etc)
- Collaborate with other teams on interdepartmental initiatives
- Apply basic project management skills towards Department special projects
- Onboard, train, and support Associate Applications Analysts (entry-level)
Requirements
Education:
- Bachelor’s degree required
- 3 years of related experience may be substituted for education requirements
Experience:
- 2 year(s) in a technical or application Support role
- Previous work experience in IT or healthcare strongly preferred
Specialized Skills and Knowledge:
- Excellent troubleshooting capabilities and enthusiastic problem solver
- Attention to detail including precise and effective communications
- Strong investigative and diagnostic skills
- Ability to cross-train and support other IT functions as needed
- Approachable, open, and consultative
- Proficient on MS Office applications (Excel, Word, Outlook, SharePoint, OneNote)
BENEFITS:
- Medical, Dental, and Health Savings Account
- Vision, Life and Disability insurance (100% Company Paid)
- Generous PTO and paid holidays
- 401(k) retirement program with company match
- Wellness Programs (Fitness Reimbursement & Smoking Cessation)
- Employee Assistance Program (EAP)
- Discounts via Tickets at Work
CAREER DEVELOPMENT AND GROWTH
Opportunities for growth - we encourage our teammates to consider new growth opportunities with us
Check out our website below for more information
https://sperohealth.com/