What are the responsibilities and job description for the Experienced Landscape Maintenance Account Manager position at Sperber Landscape Companies LLC?
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About KEI
Since 1926, KEI has been enhancing the beauty and functionality of Wisconsin’s outdoor spaces. Headquartered in Oak Creek, we deliver full-service landscape management across the region—from streetscapes in Milwaukee to sports fields, corporate campuses, HOAs, healthcare, and educational institutions.
At KEI, our mission is simple: to provide clients with innovative, sustainable, and high-quality solutions backed by a team of passionate landscape professionals.
Position Overview
KEI is seeking a client-focused Account Manager to oversee commercial landscape maintenance accounts and ensure exceptional service delivery. Reporting to the Branch Manager, the Account Manager is responsible for building long-term client relationships, managing service contracts, coordinating with operations teams, and identifying opportunities to enhance client properties through KEI’s full suite of services.
This role requires a blend of strong customer service, operational oversight, and horticultural knowledge to ensure KEI consistently delivers on its promise of excellence.
Responsibilities
Client Relationship Management
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Serve as the primary point of contact for assigned clients, ensuring their needs and expectations are consistently met.
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Build trust and credibility through regular site visits, proactive communication, and responsive problem-solving.
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Conduct property walks with clients to identify opportunities for enhancements and improvements.
Contract & Service Oversight
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Manage the delivery of contracted landscape maintenance services, including turf care, irrigation, seasonal color, pruning, snow/ice management, and other related services.
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Monitor quality standards and ensure crews are aligned with KEI’s service expectations.
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Coordinate with operations teams to schedule services, address client requests, and resolve issues promptly.
Enhancement & Growth
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Identify and propose enhancement opportunities to improve client properties and expand KEI’s scope of work.
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Prepare and present proposals, working with estimating and operations teams to ensure accuracy and profitability.
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Collaborate with the Business Developer to pursue additional work within assigned accounts.
Financial & Administrative Management
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Monitor account budgets, profitability, and billing accuracy.
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Ensure timely contract renewals and assist with client retention strategies.
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Track client satisfaction through surveys and feedback, taking proactive steps to maintain long-term relationships.
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