What are the responsibilities and job description for the Temporary Call Center Technical Support position at Spencer's Gifts?
Now Hiring! Join Spencer's & Spirit Halloween as a Temporary Call Center Technical Support Associate this Spirit Season! In this role you will communicate through phone, email and live chat with our guests, other team members, store associates and internal partners to provide prompt, accurate and courteous support regarding our In Store Experience and Animatronics.
We offer the below perks!
- Employee discount
- Paid training
- Flexible schedules
This position will require evening and weekend availability.
Responsibilities:
- Receives and logs support calls. Works with guests to identify the level to the problem and initiates the case resolution workflow
- May perform problem determination to identify and isolate failure point to determine troubleshooting options and/or needed parts to resolve
- Works with other partnering departments to ensure that needed enhancements and defect corrections work properly and meet guest requirements
- Assists our store associates; all field team member with ISE setup and Animatronic troubleshooting
- Resolves Animatronic and ISE support questions, issues, and failures
Qualifications:
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience
- Proficient in Microsoft Suite to include Word, Excel, and Outlook
- Excellent written and verbal communication skills
- Strong organizational and time management skills
- Ability to manage and provide support to other associates
- Technical or Mechanical experience with products preferred
Job Types: Full-time, Part-time, Temporary
Pay: $18.00 per hour
Benefits:
- Employee discount
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every weekend
- Night shift
- Weekends as needed
Application Question(s):
- Do you have evening and weekend availability?
Ability to Commute:
- Egg Harbor Township, NJ 08234 (Required)
Work Location: In person
Salary : $18
