IT Support, Level 1 / 2 Helpdesk and Field Tech

IT Support Technician (Level 1 / Level 2) - MSP

Northglenn, CO (On-Site - Not Remote)
$20.00 – $30.00 per hour
Full-time | Monday–Friday | 40 hours per week

Must live within commuting distance of Northglenn, CO. No relocation assistance. No remote work.

About SpeedWise IT Services

SpeedWise IT Services is a Managed Service Provider (MSP) serving small and mid-size businesses throughout the Denver metro area. We function as our clients’ outsourced IT department - providing helpdesk support, network management, Microsoft 365 administration, and proactive infrastructure support.

We are a fast-paced, service-focused team that values professionalism, efficiency, and strong client relationships.

Job Summary

We are hiring a Level 1 / Level 2 IT Support Technician to provide desktop support, helpdesk services, and on-site technical support for business clients. This role supports Windows environments, Microsoft 365, and general network troubleshooting.

This is an in-office position with local field service visits during business hours.

Responsibilities

• Provide helpdesk and desktop support for business clients
• Troubleshoot Windows workstations, Microsoft 365, and basic network issues
• Manage and respond to service tickets in a PSA/ticketing system
• Provide remote and on-site technical support
• Escalate advanced technical issues when needed
• Document work performed and maintain accurate service records
• Deploy and configure workstations and user environments
• Deliver professional, customer-focused support

Requirements

• 1-5 years of MSP and/or Windows helpdesk IT support experience (REQUIRED)
• Experience supporting Windows operating systems and Microsoft 365
• Strong troubleshooting and customer service skills
• Experience working with a ticketing system or service desk
• Reliable personal vehicle and valid driver’s license (mileage reimbursed)
• Clean background and driving record
• High school diploma or equivalent

Preferred Qualifications

• Managed Service Provider (MSP) experience
• Experience with RMM and PSA tools
• Basic networking knowledge (TCP/IP, DNS, DHCP)
• Microsoft 365 administration experience
• IT certifications or technical coursework

Benefits

• 401(k) with 6% employer match
• Health, dental, and vision insurance
• Paid time off
• Paid training and career growth opportunities
• Casual work environment

Work Location Requirements

• Daily in-office attendance required
• Local travel to client sites during business hours
• No overnight travel

Schedule

Monday–Friday
8-hour shift

Compensation

$20.00 – $30.00 per hour
Full-time

Job Type: Full-time

Pay: $20.00 - $30.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you currently live in Colorado and are able to reliably commute to Northglenn, CO 80234 for this job? If not, please do not apply for this specific position.

Experience:

• MSP/Windows Helpdesk (Work experience, not labs/school): 1 year (Required)

License/Certification:

• Driver's License (Required)

Work Location: In person

Salary : $20 - $30