Customer Success Manager

Company: Speedpoint

Department: Customer Success

Reports to: Director of Customer Success

Location: Hybrid (US) — Charlotte, NC or Wilmington, NC 

Employment Type: Full-time

Compensation: $100,000 base

The performance and specialty automotive industry powers a passionate, high-performing segment of the economy — and it deserves software built with the same purpose and craftsmanship its shops bring to every build. Speedpoint is the Shop Management Platform built by people who love this industry, for the shops that drive it — one system for CRM, quoting, scheduling, payments, and reporting. We're building for a space the rest of tech has overlooked, and we're hiring competitive team members who want to help us win.

We’re looking for a Customer Success Manager to lead new Speedpoint customers from “Signed” to “Successful.” This role owns the technical and operational work of getting a shop live on our platform — from the initial hand-off out of sales through tenant setup, integrations, data migration, kick-off calls, and hands-on user training. Our customers are busy, hardworking shop owners and managers who value efficiency, clarity, and software that just works. You’ll be the person who makes that happen.

Onboarding & Implementation

• Take the hand-off from Sales and initiate contact with new customers within a 3-hour window
• Own backend setup, including tenant creation in the Speedpoint Admin Portal and a precise sequence of third-party integrations (Finix, Twilio, and others)
• Lead Kick-Off calls to capture operational data (tax rates, labor rates, work hours) and understand the customer’s core business goals
• Coordinate data migration from legacy systems (Shopmonkey, Tekmetric, and similar) and map existing processes to the Speedpoint “Daily Workflow”

Training & Enablement

• Schedule and lead 45–90 minute training sessions for Power Users (day-to-day platform experts), Service Managers, and Bookkeepers
• Deliver direct, concise training that respects the time-starved nature of shop staff balancing service work with software adoption
• Ensure every new customer is set up to succeed from day one of go-live

Customer Success

• Protect churn post go-live
• Handle escalations from Support
• Own ongoing relationships with live accounts as their primary point of contact after go-live
• Monitor account health and proactively intervene on at-risk customers
• Gather customer feedback to inform the product roadmap

Data Integrity & Hand-Off

• Maintain “Source of Truth” accuracy in Close CRM, logging API credentials, Tenant IDs, and integration statuses
• Hand off healthy, fully-configured accounts to the Product Support team for ongoing relationship management
• Flag implementation risks or blockers early to leadership

Required:

• Comfortable switching between business conversations with shop owners and technical work in admin portals and integration dashboards
• Strong communicator who can explain complex technical steps in a direct, no-fluff way
• Efficiency-first mindset — you understand that in the automotive world, time is money
• Proactive problem solver with a bias for action
• Demonstrates consistent work ethic and ownership

Nice to Have:

• Experience with CRM tools (Close CRM, Salesforce, or HubSpot)
• Experience with payment or telecom dashboards (Finix, Twilio, Stripe, or similar)
• Background in SaaS onboarding, customer success, or technical implementation
• Interest in or familiarity with the automotive service industry
• Startup experience or comfort in a fast-paced environment

• New customers consistently hit their go-live target dates
• Clean, accurate tenant configurations with no downstream surprises
• High customer satisfaction with the onboarding experience
• Strong hand-offs to Product Support with complete documentation
• Continuous improvement in implementation time and quality

• Base Salary: $100,000
• Medical: Employer-paid medical coverage
• Dental & Vision: Available
• Work Environment: Hybrid (US) — Charlotte, NC or Wilmington, NC, Eastern time business hours
• Growth: Direct access to leadership and opportunity to grow with a fast-moving company

Apply through our Manatal careers portal or email your resume to careers@getspeedpoint.com.