IT Support Coordinator

IT Support Coordinator

Reports to: Manager, Information Technology

Location: Speed Bay Warehouse Solutions – Denver, CO

Schedule: Full-time, Non-Exempt, In-Office

Overview

Speed Bay Warehouse Solutions is a vertically integrated real estate investment and management platform focused on acquiring and operating shallow bay, multi-tenant light industrial assets in prime infill markets throughout the U.S. Sponsored by the founders of Black Creek Group—whose 30-year track record includes over $25 billion in real estate transactions—the firm is led by a seasoned executive team with extensive real estate industry experience and deep expertise investing in and managing multi-tenant light industrial properties. Speed Bay is building a national portfolio designed to deliver durable, long-term value through disciplined acquisitions, operational excellence, and technology-enabled performance.

This is an exciting opportunity to join an emerging commercial real estate operating platform focused on acquiring and managing multi-tenant light industrial shallow bay properties in key metropolitan areas across the US.

About the Role

The Service Desk / IT Support Specialist will be the first line of support for Speed Bay’s employees, delivering excellent customer service and ensuring stable operations across our modern Microsoft 365-centered environment. You’ll manage daily support requests, onboard and offboard users, maintain end-user devices, and assist in continuous infrastructure improvements as we scale.

Key Responsibilities

• Serve as the first point of contact for all IT support requests (hardware, software, network, and account access).
• Manage requests and incidents through FreshService ITSM platform, ensuring timely resolution and clear communication.
• Support user onboarding/offboarding, including device setup, Intune enrollment, access provisioning, and license management.
• Maintain and troubleshoot Windows and macOS endpoints, printers, and peripherals.
• Administer user accounts and permissions in Microsoft 365, Entra ID (Azure AD), and related systems.
• Support Teams Phone, SharePoint, Exchange, and related M365 services.
• Conduct basic network troubleshooting and escalate complex issues to external partners or IT leadership.
• Maintain accurate documentation of IT systems, procedures, and asset inventory.
• Assist in system rollout, patch management, and device lifecycle planning as the company scales.

Skills & Qualifications

• 2 years of IT support or service desk experience in a modern cloud-based enterprise environment.
• Strong knowledge of Microsoft 365, Windows 11, and Intune device management.
• Familiarity with Entra ID, SharePoint, Teams, and Exchange Online administration.
• Experience with ticketing systems and remote support tools.
• Basic understanding of network fundamentals, endpoint security, and identity management.
• Excellent communication skills and customer service mindset.
• Strong organizational skills and ability to prioritize multiple issues in a fast-paced environment.

Preferred Skills

• Experience with Defender for Endpoint, Endpoint Central, or other RMM tools.
• Basic scripting knowledge (PowerShell or Python).
• Familiarity with Dropbox Advanced, Adobe, Asana, or Yardi Voyager.
• Experience supporting both Windows and macOS devices.
• CompTIA A , Network , or Microsoft 365 certifications are a plus.

What We Offer

• Competitive salary bonus structure
• Benefits package including Medical, Dental, Vision and Life Insurance
• 401k Plan
• Paid office parking
• Growth opportunities within a thriving real estate company
• A collaborative and supportive work environment
• The opportunity to directly impact executive success and office culture

Note: This job description is not intended to be all inclusive or exclusive. At any time, employees may perform other related duties as required to meet the ongoing needs of the organization and participate in additional trainings. 

The annual full-time base salary range for this role is:

$60,000 - $80,000

Specific compensation is determined through interviews and a review of relevant education, experience, training, skills, geographic location and alignment with market data. Additionally, certain positions may be eligible to receive a discretionary bonus as determined by bonus program guidelines, position eligibility and Speed Bay Senior Management approval.  Speed Bay offers PTO and paid holidays, the terms of which are set forth in the program policies. All full-time employees also are eligible to participate in various benefit plans, including medical, dental, vision, life, disability insurance and 401K, in each case in accordance with the terms of the applicable plans.

Pay Transparency Nondiscrimination Provision:

Speed Bay is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Know Your Rights, Workplace Discrimination is Illegal

Speed Bay does not accept unsolicited resumes from staffing agencies, search firms or any third parties. Any unsolicited resume submitted to Speed Bay in any manner will be considered Speed Bay property, and Speed Bay will not pay a fee for any placement resulting from the receipt of an unsolicited resume.