Front Desk Patient Coordinator

At Speech Therapy Plus, LLC, we are dedicated to providing high-quality speech, occupational, and physical therapy services to individuals of all ages. Our team of skilled therapists is passionate about helping our clients achieve their communication goals. We pride ourselves on creating a welcoming and supportive environment for both our clients and our staff. Join us and be a part of a dynamic team that makes a difference every day.

Job Overview:

We are seeking a dedicated and detail-oriented Patient Coordinator to manage appointments and ensure smooth scheduling operations at our speech therapy center. The Patient Coordinator will work closely with therapists, clients, and administrative staff to optimize schedules, maintain accurate records, and provide exceptional customer service. This role is crucial in ensuring that our clients receive timely care and that our therapy sessions run efficiently.

Key Responsibilities:

• Coordinate and manage therapy schedules, ensuring optimal utilization of therapist availability and center resources.
• Communicate with clients and families to schedule, confirm, or reschedule therapy appointments.
• Maintain accurate and up-to-date records of appointments and client information using our scheduling software.
• Handle incoming calls and emails regarding scheduling inquiries, cancellations, or changes.
• Work collaboratively with therapists to align schedules with client needs and therapist availability.
• Monitor schedules to identify and fill open slots to maximize efficiency.
• Address any scheduling conflicts or issues promptly and professionally.
• Provide friendly and empathetic customer service to clients and families, addressing their questions and concerns regarding scheduling.
• Ensure compliance with company policies, HIPAA regulations, and confidentiality standards.
• Assist with other administrative tasks as needed.

Qualifications:

• Previous experience in scheduling, administrative support, or customer service, preferably in a healthcare or therapy setting.
• Proficiency in using scheduling software and computer applications (e.g. WebPT, Microsoft Office Suite).
• Strong organizational skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to multitask and handle a fast-paced environment.
• Strong interpersonal skills and a professional demeanor.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional customer service.

Preferred Skills:

• Experience working in a speech therapy, healthcare, or rehabilitation setting.
• Familiarity with electronic health records (EHR) and scheduling software specific to therapy centers.
• Knowledge of speech therapy services and terminology.
• Understanding of HIPAA regulations and patient confidentiality.

Hiring for the following schedule:

• 1st full time position- Monday through Thursday 12pm-8pm and Fridays 9am-5pm
• 2nd full time position- Monday through Thursday 12pm-8pm and Fridays 10am-6pm
• Weekend Availability Required

Job Type: Full-time

Pay: $ $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Opportunities for advancement
• Paid sick time
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $23