Bilingual Clinical Admin Assistant/Interpreter

Bilingual Clinical Admin Assistant/Interpreter
Full-Time | Speech Tactics Pediatric Therapy Clinic

About Us:
At Speech Tactics, we are a mission-driven pediatric therapy clinic offering speech, occupational, physical, and behavioral health services. Our interdisciplinary team is united by a commitment to integrity, compassion, and service- empowering children and families to reach their fullest potential. We are a purpose-driven interdisciplinary pediatric provider in North Carolina and continue to grow through innovation, excellence, and our people-first culture.

Position Overview:
We are seeking a highly organized, emotionally intelligent, and detail-oriented Bilingual Clinical Admin Assistant/Interpreter (English/Spanish) to support our clinical and administrative operations. The ideal candidate is a self-starter who thrives in a fast-paced, team-centered environment, communicates effectively across disciplines, and proactively solves problems before they escalate. This individual will serve as both a trusted liaison between clinicians and families and a key driver of office efficiency.

What You'll Do:

• Provide live interpretation (Spanish/English) during therapy sessions, family consultations, and team meetings.

• Translate critical documents, care plans, and internal communications with accuracy and cultural sensitivity.

• Conduct parent orientations for new clients enrolled in our therapy programs.

• Manage scheduling, client intake, phone/email communication, and daily administrative tasks with precision.

• Organize, update, and maintain digital and physical client records in alignment with clinic protocols.

• Proactively identify inefficiencies in workflows and assist in developing solutions to streamline operations.

• Act as a warm, professional, and reliable point of contact for clients and families—ensuring they feel seen and supported.

• Support clinicians with various administrative tasks including data entry, documentation follow-up, and report preparation.

• Handle confidential information with discretion and uphold the clinic’s standards of professionalism and ethics.

What We’re Looking For:

• Bilingual fluency in Spanish and English (written and verbal) is required.

• A natural problem-solver with excellent organizational and time management skills.

• Strong attention to detail with the ability to juggle multiple priorities independently.

• A collaborative communicator who demonstrates emotional intelligence and conflict resolution skills.

• Demonstrated experience in a healthcare, clinical, or pediatric setting preferred (training provided).

• Comfortable with Microsoft Office, EMR systems, and general office equipment.

• A strong alignment with Speech Tactics’ core values: Integrity, Growth, Compassion, Community, Empowerment, and Service.

Preferred Experience:

• 1-2 years in an administrative or client-facing role, preferably in a pediatric or healthcare setting.

• Interpretation/translation experience (formal or informal) in a medical or clinical context.