What are the responsibilities and job description for the Customer Relations Specialist - Des Moines, IA position at Spee-Dee Delivery Service?
Customer Relations Specialist
Company Overview
Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years have expanded throughout the Midwest.
Job Summary
The Customer Relations Specialist will provide administrative support and provide excellent customer service to our customers.
Hours and Wages
- Monday-Friday, 8:00AM-5:00PM
- Starting Wage: $22.00-$24.00 per hour, based on experience
Duties and Responsibilities
- Provide support to specialized accounts to ensure high level of customer satisfaction
- Respond to sales department inquiries, emails, and phone calls
- Support existing and new customers regarding services, quotes, etc.
- Assist with distributing mass mailings and sending out information packets to potential customers
- Field prospective customer calls and follow-up calls with the goal of obtaining new customers
- Update customer account information and enter new shipping accounts into system to ensure correct billing records
- Compile monthly sales spreadsheets for analysis by management
- Perform other related duties as assigned
- Provide dedicated support to key shippers within the region
Skills and Abilities
- Excellent verbal and written communication skills
- Strong organizational skills and attention to detail
- Excellent customer service
- Proficient with Microsoft Office Suite and related sales program
Education and Experience
- At least 18 years of age
- High school diploma or equivalent required
- Sales and/or Marketing experience preferred
Physical Requirements
- Prolonged periods of sitting at a desk, working on a computer, and answering the phone
- Must be able to lift up to 15 pounds at times
- Ability to work with all types to freight which include, but are not limited to hazardous material, perishable food and alcohol, firearms, ammunition, and live animals
Benefits
- Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.
EEO and Affirmative Action Statement
Spee Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.
Must be able to pass a criminal background check.
Salary : $22 - $24