Supervisor, Security Operations Center

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Lead and manage a team of Security Operations Specialists to monitor and analyze incidents, identifying risks and threats to Spectrum assets
• Supervise collection and assessment of information from multiple electronic platforms including phone, email, instant messaging, security access and video surveillance systems
• Oversee incident management functions, ensuring coordination with stakeholders and initiation of cases in Spectrum’s investigative management system
• Ensure accurate and timely dissemination of information and situational reports to security leaders and stakeholders
• Manage shift personnel performance and compliance with Spectrum standard operating procedures
• Facilitate ongoing training and professional development for team members, supporting their growth
• Communicate with Corporate Security leaders, providing informed recommendations on actual or potential risks and threats
• Continuously review and optimize standard operating procedures for improved efficiency and effectiveness

• Office environment
• Ability to work weekends and holidays based on operational requirements

• Bachelor’s degree or equivalent experience

• 2 years of equivalent military, law enforcement or security operations center work experience

• Self-starter able to execute tasks and lead team members in all aspects of incident
• Demonstrated experience leading a team during stressful situations by providing clear direction and guidance
• Ability to manage team to work multiple priorities simultaneously, working efficiently and effectively under tight deadlines and in a stressful environment
• Ability to effectively communicate with executive leadership and provide concise situational awareness and seek critical details and guidance when necessary
• Effective decision-making ability during emergencies
• Effective research and analytical skills
• Effective documentation and written communication skills with the ability to prepare executive level situational reports
• Effective oral communication skills with the ability to present incident details in a clear and concise manner to regional security leaders and executive level management
• Effective computer proficiency in Microsoft office applications, GIS systems, and other open-source search engines and applications
• Organization and planning skills
• Technical competence for video and alarm monitoring systems
• Effective interpersonal skills and ability develop and maintain working relationships with all levels of leadership

• 1 years of supervisory or leadership experience

• 2 years of experience working in an operations center
• Working knowledge and experience with various security technologies, access control systems, incident management software, and other video surveillance software
• Knowledge of security operations and procedures applicable to a 24-hour environment
• Strong customer service and service delivery orientation

GSE450 2026-85000 GSE450 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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