What are the responsibilities and job description for the Supervisor, Multi Tenant Sales position at Spectrum?
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.
How You’ll Make An Impact
What You’ll Bring to Spectrum
Education
Preferred Qualifications
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.
Support and assist the Multi-Tenant Sales Manager by overseeing the day-to-day execution of the Multi-Tenant Sales Department, directly leading Multi-Tenant Sales Representatives through focused coaching, performance management, and real-time problem solving to achieve budgeted sales goals and adhere to sales process, customer experience, and compliance standards across assigned territories.
How You’ll Make An Impact
- Actively and consistently support and reinforce efforts to simplify and enhance the customer experience through daily team communication, coaching, and in-field observation.
- Own team sales performance, holding Multi-Tenant Sales Representatives accountable for meeting and exceeding budgeted sales goals through active performance management, coaching, and use of available reporting tools.
- Supervise a team of Multi-Tenant Sales Representatives, providing daily direction, activity management, and coaching to drive consistent execution of the field sales process.
- Recruit, interview, hire, and onboard Multi-Tenant Sales Representatives, ensuring they are effectively trained on field sales processes, customer experience standards, and compliance expectations.
- Provide support to Multi-Tenant Sales staff through a cadence of approximately 70% field work and 30% office work, including in-field coaching, observations, and office-based performance reviews and planning.
- Communicate and maintain clear territory assignments for Multi-Tenant Sales Representatives, ensuring alignment with turf management guidelines and effective coverage of assigned properties.
- Monitor the payroll process for assigned staff and ensure the timely and accurate review and approval of all commission payments in accordance with Company policies and procedures.
- Handle employee relations issues, including conducting performance appraisals, providing ongoing coaching and feedback, addressing performance gaps, and ensuring completion of required training (including safety and compliance training).
- Assist with local budget preparation and provide input on marketing issues and sales offers based on field performance, customer feedback, and competitive insights.
- Perform other duties as requested by supervisor.
- Field and office environment with travel required
What You’ll Bring to Spectrum
Education
- Bachelor’s degree in business or marketing or equivalent experience
- 1 years of sales experience
- Ability to read, write, speak and understand English
- Knowledge of community sales practices
- Valid driver’s license with satisfactory driving record and auto insurance
Preferred Qualifications
- 0.5 years of sales supervisory experience
- Telecommunications and cable industry experience
- Understanding of Spectrum products and services
Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.