Senior Sales Account Representative

JOB SUMMARY 

Sells products and services to customers in assigned non-bulk multi-dwelling units (MDU) areas/properties with 50 doors through door-to-door solicitation, lobby events and by building strong relationships with property managers. 

MAJOR DUTIES AND RESPONSIBILITIES 

Actively and consistently support all efforts to simplify and enhance the customer experience 

Meets established objectives relative to monthly sales goals and increased sales volume and penetration through assigned leads and assigned property portfolio 

Solicits residential customers through door-to door solicitation, lobby events and by building/maintaining strong relationships with property management  

Generates incremental revenue from existing customers by adding new/additional services  

Responds to customer problems and complaints according to established company policy; follows through to ensure issues are satisfactorily resolved 

Maintains a well-informed knowledge base of competitors activities throughout assigned territory; informs manager of any changing competitive pricing programs or marketing directions 

Attends and actively contributes to sales meetings and training programs 

Accurately completes all necessary paperwork to support sales activities in a manner consistent with quality control guidelines, including dispositions, sales orders and sales reporting 

Collect and account for funds and provide receipts according to Company policies and guidelines 

REQUIRED QUALIFICATIONS 

Required Skills/Abilities and Knowledge 

Knowledge of cold call sales skills, persuasion, and clear communication skills 

Ability to travel (including during inclement weather) to and from assigned territories and company facilities using a reliable personal vehicle 

Ability to work outside for extended periods in any season and/or during inclement weather 

Familiarity with computer operating systems, a myriad of consumer and commercial communications devices (e.g., PDAs, smartphones, routers, modems, converters, and wireless devices), and computer software applications 

Valid driver's license with a satisfactory driving record within Company required standards 

Required Education 

High School Diploma or equivalent work experience 

Required Related Work Experience and Number of Years 

Experience in sales or customer service - 1  

PREFERRED QUALIFICATIONS 

Preferred Skills/Abilities and Knowledge 

Knowledge of communications technologies and services, with an emphasis on data networking fundamentals 

Knowledge of cable or telecommunications services 

Experience with consumer education of products and services 

Success in a previous sales position, prospecting or cold calling; direct sales experience is preferred, but not required. 

Preferred Related Work Experience and Number of Years 

2 years sales or relevant work experience 

WORKING CONDITIONS 

Spends approximately 80% of time in outside environment for extended periods of time in any season with potential exposure to inclement weather 

Must be able to lift 10-20 pounds for 20 - 30 feet (digital boxes, etc.) 

Exposure to moderate noise levels 

Must be able to work evenings and weekends 

Variable hours: may include weekends, holidays, and split days off 

PHYSICAL AND MENTAL REQUIREMENTS 

Physical Requirements 

Walking door to door for extensive periods through local communities 

Mental Requirements 

Ability to complete documentation accurately 

Ability to build mutually beneficial relationships with all management at assigned properties 

Ability to communicate orally and in writing in clear and straightforward manner  

Ability to maintain confidentiality  

Ability to deal with the public in a professional manner 

Ability to maintain high level of self-motivation 

Ability to maintain favorable relations with subscribers, vendors and employees within the service area 

Salary : $33,200