What are the responsibilities and job description for the Sales and Account Retention Representative - $18 per Hour Plus Commission & Incentive position at Spectrum?
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career.Do you thrive on turning challenges into opportunities? As a Client Solutions Representatives, you'll leverage your skills to retain valued customers and upsell our top-tier services. You'll play a pivotal role in enhancing customer satisfaction and driving revenue growth. Your contributions will directly impact our success and strengthen customer loyalty.
What our Client Solutions Representatives Enjoy Most About the Role
- Actively supporting efforts to simplify and enhance the customer experience while maintaining high levels of professionalism and courtesy.
- Meeting or exceeding customer solutions activity goals using effective telephone-based techniques to retain customers.
- Responding promptly and efficiently to inbound calls, meeting call handling metrics, and addressing billing inquiries, pricing, and service complaints.
- Mastering order processing within the billing system for retained accounts, new sales, and account lookups.
- Demonstrating proficiency in explaining products and services, with a thorough understanding of competitors, to effectively retain and re-sell to customers.
Working Conditions
- Normal office environment
Required Qualifications
Education
- High school diploma or equivalent
Experience
- 6 months of customer service or phone sales experience to enhance customer satisfaction and retention
Technical Skills
- Knowledge of cable communications products: TV, internet, and telephone
Skills & Abilities
- Strong English communication skills
- Flexibility for variable hours, including weekends and holidays
- Adaptability and problem-solving in dynamic environments
Preferred Qualifications
- 1 years of call center experience
Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off