Customer Service Representative | SB Technical Support

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

• Provide prompt support for Spectrum internet, phone and video services by troubleshooting and resolving core technical issues
• Address billing inquiries and facilitate payment processing with accuracy and professionalism
• Present and explain Spectrum products and services to customers to ensure they understand available options
• Manage customer interactions efficiently, consistently delivering quality and integrity
• Document all actions and updates to customer accounts clearly and thoroughly
• Escalate complex customer issues to management or support teams as needed for resolution
• Participate in coaching sessions to continuously improve customer service performance
• Comply with Spectrum’s policies, procedures and work schedules

• Work in normal office conditions

• High school diploma or equivalent

• Experience providing core technical support and customer service to external customers

• Ability to read, write, speak and understand English

• 6 months of customer service or related experience
• 6 months of core technical support experience
• 6 months of heavy volume phone experience
• 6 months of working with computers and software applications
• Experience working in cable operations or telecommunications call center

• Ability to navigate multiple systems, applications, and tools while handling calls and maintaining a high standard of customer service
• Ability to handle multiple tasks
• Strong organization and time management skills
• Proven interpersonal skills
• Proficiency with PCs, Microsoft Office Suite and general intranet navigation

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CCM121 2026-77263 2026

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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

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