What are the responsibilities and job description for the Business Sales and Retention Specialist position at Spectrum?
Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus lucrative incentives that can bring top performers to an annual salary of over $70,000 a year! And that’s not all, enjoy free and discounted Spectrum services like internet, TV, and mobile while building a long and rewarding career. Are you passionate about turning challenges into opportunities? As a Call Center Business Sales Customer Solutions Representative at Spectrum, you'll play a key role in maximizing customer and revenue retention. By handling inbound and outbound calls from commercial customers considering service changes, you'll use your expertise to retain and grow their business. Your ability to build strong relationships and provide tailored solutions will directly impact our company's success and customer satisfaction. Join our team and make a meaningful difference in ensuring our clients stay connected and thriving.
What our Call Center Business Sales Customer Solutions Representatives Enjoy Most About the Role
- Enhancing the customer experience by retaining customers and resolving issues with strong listening and probing techniques.
- Building long-term relationships and providing customer-centric solutions tailored to business needs.
- Saving and reselling products by aligning features, benefits, and price with customer requirements, and upselling additional services.
- Taking ownership of customer concerns, coordinating with departments, and ensuring satisfaction.
- Resolving billing inquiries, educating customers on competitive advantages, and staying updated on marketing campaigns and retention offers.
Working Conditions
- Normal office environment
Required Qualifications
- High school diploma or equivalent
Experience
- 1 year of sales experience or 2 years call center experience
Technical Skills
- Knowledge of Charter Business products (Internet, video, music, data, telephone) will enable you to offer informed support.
- Proficiency in understanding and explaining business telecom services.
Skills & Abilities
- Strong verbal and written communication skills in English to interact professionally with customers and team members.
- Ability to build long-term customer relationships and consistently achieve sales targets.
- Flexibility to work varied schedules, including nights, weekends, and holidays.
- Empathy and professionalism to handle customer concerns with tact and understanding.
Preferred Qualifications
- Sales knowledge of complex services such as Hosted Voice and Cloud Services.
- Experience with CSG billing software.
- B2B sales experience in telecommunications or premise-based voice and data products.
- 2 years of call center experience in customer service and/or phone sales will empower you to excel in retaining business and addressing customer needs.
Job Type: Full-time
Pay: $18.00 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
Benefits:
Health Insurance, 401K Plan, Vacation & Paid Time Off