What are the responsibilities and job description for the Front Desk Supervisor position at Spectrum Resorts?
Benefits:
The Front Desk Supervisor is responsible for supporting the Front Desk team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values.
Job Duties:
- 401(k)
- 401(k) matching
- Company parties
- Dental insurance
- Employee discounts
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
The Front Desk Supervisor is responsible for supporting the Front Desk team by ensuring a high level of team and guest satisfaction, maintaining a safe and productive work environment, and promoting Spectrum values.
Job Duties:
- Supervise the Front Desk team to include scheduling, discipline, etc.
- Prepare/organize daily activities/duties of Front Desk.
- Oversee the completion of checklists; audit checklists for accuracy
- Ensure guest arrival/departure information is prepared.
- Assist team with checking guests in/out and other duties
- Assist with problem resolution
- Maintains good communication between departments
- Perform other duties as assigned
- Must possess excellent written and verbal communication.
- Must have above average computer skills with Microsoft Office programs knowledge and the ability to learn property-specific systems.
- Must have excellent team leadership and developmental skills
- Must be able to encourage a positive attitude in all team members.
- Minimum of 1-year prior supervisory experience.
- Minimum of 1 year prior Front Desk/Reservations experience.
- Must be able to stand/walk for entire shift
- Must be able to bend, stoop, kneel, crouch
- Must be able to lift/move up to 25 lbs. as needed