Customer Service Lead

CUSTOMER SERVICE LEAD

Location: American Fork, UT

Reports to: VP Sales & Marketing

Compensation: $55K - $65K

We’re a US-based manufacturing company known for blending innovation with heritage in the building materials space. With a strong commitment to quality craftsmanship, sustainability, and American-made products, we serve contractors, distributors, and DIY enthusiasts across the country. Our growing team thrives in a culture of hands-on problem solving, continuous improvement, and pride in what we build – literally.

Your Role:

As the Customer Service Lead, you’ll be the primary point of contact for customers across phone, email, and walk-ins in our American Fork showroom. You’ll support retail, eCommerce, and commercial clients while partnering closely with sales, operations, and marketing. This role is a great fit for someone who enjoys helping people, communicates clearly, stays organized, and takes ownership of delivering a smooth, consistent customer experience.

What You’ll Do:

• Serve as the first point of contact for phone, email, and walk-in customers.
• Answer product questions and support orders, shipping, returns, and troubleshooting.
• Prepare quotes and provide support to retail, eCommerce, and commercial sales teams.
• Coordinate with warehouse and logistics on shipments and order issues.
• Track and manage customer tickets in HubSpot, RingCentral, and other tools.
• Keep the showroom organized, presentable, and customer-ready.
• Document customer questions and trends to support training and FAQs.
• Contribute to improving processes, the help desk, and customer resources.

What You’ll Bring:

• Experience in customer service, reception, inside sales, or a similar role.
• Strong organization, follow-through, and attention to detail.
• Clear verbal and written communication skills.
• Comfort learning building-product basics and explaining them to customers.
• Proficiency with email, phone systems, and CRM tools.
• A steady, solutions-oriented approach; you stay calm, ask good questions, and support customers and teammates consistently.

Why Join?

You’ll be part of a team that builds products with pride and purpose. Our company fosters a culture of trust, humility, and respect – where ideas are welcome, hard work is recognized, and people genuinely care about doing good work together. With American-made values at its core, this is a place where your contributions matter, your impact is visible, and your career can grow.

About Spectrum Recruiting Solutions:

At Spectrum Recruiting Solutions we are a premier, purpose-driven team of professional recruiters dedicated to delivering exceptional talent and achieving long-term results in the industrial engineering and manufacturing industries. Our specialized teams support permanent recruitment efforts across a wide range of sectors, including aerospace, defense, mining, medical devices, life sciences, food and beverage, and general manufacturing throughout the U.S. Guided by a clear vision, strategic insight, and a people-first approach, we are redefining the future of talent acquisition. With deep industry expertise and a steadfast commitment to authentic human connection, we provide tailored solutions that align top-tier talent with innovative, forward-thinking organizations.