Customer Service Representative

📍 Santa Monica, CA 90404

Full-time in office

About Us:

Spectrum Medical Imaging Company is a privately held, full-service Imaging equipment and medical supply distributor, with over 42 years of experience. We have facilitated more than 1,000 installations, predominantly in Southern California, and serve over 800 imaging centers and medical facilities nationwide. As part of our expansion strategy, we are seeking a dynamic Customer Service Representative to join our team.

Experience:

• 10 years of Customer Service
• Sage: 1 year (Preferred)
• ERP systems: 1 year (Preferred)
• Healthcare Industry: 1 year (Preferred)

Responsibilities:

• Handle incoming customer communication via calls/emails.
• Process incoming orders from customer via calls, emails, web portal.
• Process Credit Card customers' payments.
• Notify customers of back orders.
• Acting as a liaison between our Sales Representative and our customers when needed.

Order Processing Platform:

• Order processing/credit memo issuing via Sage 100ERP and True Commerce/EDI.
• Manage existing and new customer accounts.
• Generate invoices for customers with the correct products, pricing, shipping fees and delivery to address.
• Work with collections to determine if an account should be filled based on their payment history.
• Coordinate with warehouse team to ensure proper documentation of backorders.
• Order returns processing including issuance of credits, and freight claims.
• Add/Update Customer Maintenance when our Sales Reps submit new pricing contracts.
• Add/Update Customer Maintenance when Product Ordering Manager submits new Manufacturers contracts.
• Add/Update Customer Maintenance when Accounts Payable Coordinator on Group Purchasing Organization (GPO) contracts.
• Update existing products SKU, Product Code, Pricing and Cost.
• Generate Reports as needed. (i.e. Inventory Sales History Report, Evaluation Report, Inventory Price List)
• End of Month Reports for Accounts Payable and Product Management.

Salary and Benefits:

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Additional Job Application Terms

This job is part of LinkedIn’s Full-Service Hiring beta program. Eligibility is limited to candidates located in and performing services in the United States, excluding those based in Alaska, Hawaii, Nevada, South Carolina, or West Virginia.

We’re committed to making our hiring process as smooth and timely as possible, and we understand that waiting to hear back can add to the anticipation. If you’re a potential fit, our team will reach out within two weeks to progress you to the next stage. If you don’t hear from us in that time, we encourage you to explore other opportunities with our team in the future, and we wish you the very best in your job search.