What are the responsibilities and job description for the Junior IT Administrator (Desktop Support & Infrastructure) position at Spectrum Marketing Companies?
About Us:
Spectrum Marketing Companies’ IT team is growing, and we’re looking for a motivated early-career IT enthusiast to join our collaborative and supportive environment. This is a fantastic opportunity to get hands-on experience across a range of IT disciplines from day-to-day tech support to learning about the infrastructure that keeps things running behind the scenes.
We pride ourselves on being a collaborative team where all voices are valued. Whether you're just starting your career, transitioning from another field, or bringing experience from military service—your perspective matters here.
Key Responsibilities:
Desktop Support:
- Tackle first- and second-level support for hardware, software, and network issues.
- Troubleshoot problems with operating systems, apps, printers, and accessories.
- Handle installations, configurations, and software updates with confidence.
- Resolve tickets quickly, keeping users in the loop.
- Help teammates get up and running with new tech gear.
Infrastructure Support (Learning & Development):
- Shadow and collaborate with senior IT pros to explore server management.
- Learn how to maintain networks, ensure secure connections, and monitor performance.
- Dip your toes into backups and disaster recovery—important stuff, made simple.
- Documentation & Reporting:
- Keep clear, concise records of support requests and IT systems.
- Assist with audits and inventory tracking.
- Teamwork & Collaboration:
- Connect with other departments to support their IT needs.
- Jump in on cool IT projects that make a real impact.
Qualifications:
- Solid understanding of Windows 10/11, Microsoft 365, and everyday apps.
- Comfortable with networking basics (DNS, DHCP, VPN, TCP/IP).
- Bonus points if you’ve tinkered with servers, Active Directory, or virtualization.
- Natural problem solver with a “let me help you” attitude.
- Can juggle tasks, stay organized, and communicate clearly.
- Hungry to keep learning and growing in tech
Extra Credit (Nice-to-Have Skills):
- Experience with remote desktop tools and ticketing platforms.
- Basic understanding of cybersecurity tools or concepts.
- Certifications like CompTIA A , Network , or MCP are great but not required.
- SonicWall experience would be helpful
- MacOS X experience would be helpful
What We Offer:
- Competitive salary and benefits package.
- Room to grow—professionally and personally.
- A fast-paced environment that values curiosity and creativity.
- Exposure to modern tech and mentorship from experienced pros.
Physical Requirements
• sitting for extended periods of time
• significant screen time
• Fine motor skills for keyboarding, manipulation of wiring
• Ability to occasionally lift 30 pounds
• Ability to work in small spaces running lines and moving monitors
We believe that great IT talent comes from all backgrounds. If you're a recent grad, self-taught techie, veteran, or just passionate about helping people with tech—we’d love to hear from you.
Join us here at Spectrum Marketing Companies—and let’s grow together.
Physical Requirements
- sitting for extended periods of time
- significant screen time
- Fine motor skills for keyboarding, manipulation of wiring
- Ability to occasionally lift 30 pounds
- Ability to work in small spaces running lines and moving monitors
We would welcome applications from veterans of military service
Our team works in a safe and responsible office environment that is taking all necessary steps to protect the health of our team members.
Spectrum was recently recognized as number 42 in the list of Top 100 Private Companies in New Hampshire by Business NH Magazine.
Come and join our vibrant team!
The Spectrum Marketing Companies are Equal Employment Opportunity employers