Business Manager

Luxury Residential Interior Design Studio
Mountain View, CA | Full-Time | In-Office | Studio Hours: 8 am – 5 pm PST

The Opportunity

We are seeking an exceptional Business Manager to oversee the day-to-day business execution of a high-end luxury residential interior design studio.

This role is central to the rhythm, energy, and operational excellence of the firm. The Business Manager ensures that daily business initiatives move forward smoothly, efficiently, and with intention, creating an environment where creativity, service, and people can thrive.

This position is ideal for someone who brings warmth, momentum, and clarity to everything they do. Someone who loves keeping a business running beautifully behind the scenes, who moves quickly and thoughtfully, and who takes pride in supporting a high-caliber studio through excellent execution and care.

The Role

As Business Manager, you are responsible for the consistent execution of the studio’s day-to-day business operations. You oversee internal systems, operational details, financial coordination, facilities, and team administration to ensure the business runs efficiently, reliably, and at a high standard.

You are a key and trusted member of the operational and executive team, working closely with leadership and external partners. You operate with self-direction and enthusiasm, while staying aligned with leadership priorities and business direction. You genuinely enjoy being the person who keeps everything moving, organized, and on track.

Who This Role Will Resonate With

This role is especially well suited for someone who:

• Brings a naturally positive, upbeat, and encouraging presence
• Is warm, polished, poised, and professional in all interactions
• Loves moving quickly, juggling priorities, and keeping momentum high
• Thrives in a fast-paced environment and adapts easily
• Finds joy in organization, efficiency, and thoughtful execution
• Is eager to jump in, take initiative, and solve problems
• Takes pride in supporting leadership and giving time back
• Is deeply attuned to high-end luxury service and discretion
• Is methodical, organized, and agile without being overwhelmed
• Values kindness, thoughtfulness, and long-term contribution

You are someone who brings energy, clarity, and calm to a busy environment and genuinely enjoys being relied upon.

Key Responsibilities

Day-to-Day Business Execution

• Run the daily business operations of the studio with energy, consistency, and care
• Keep priorities moving forward efficiently with strong follow-through
• Maintain and refine workflows, systems, and processes that support clarity and speed
• Anticipate needs and resolve issues proactively
• Track business-level initiatives to ensure execution continues beyond meetings
• Oversee routine administrative operations, including project mailings, check processing, deposits, and record-keeping

Financial & Operational Coordination

• Serve as the internal owner of financial coordination and operational accuracy
• Partner with external bookkeeping, accounting, and payroll providers
• Prepare, review, and submit payroll accurately and on schedule
• Own employee benefits administration, including enrollments, changes, renewals, and coordination with third-party providers
• Maintain visibility into expenses, budgets, invoices, and cash flow
• Track approvals and ensure financial documentation is accurate and current
• Support leadership with organized financial summaries and insights

Human Resources & Team Experience

• Oversee the administrative and operational aspects of the employee lifecycle
• Coordinate closely with a third-party HR firm to ensure compliance
• Manage onboarding, role setup, and systems access for new hires
• Maintain employee records, documentation, and compliance materials
• Support performance review cycles and internal communication
• Serve as a warm, reliable, and professional point of contact for the team
• Coordinate offboarding processes with clarity and care

Facilities, Office & IT Coordination

• Own day-to-day office and facilities operations
• Coordinate vendors for office maintenance, cleaning, utilities, internet, and security
• Ensure the studio environment is polished, functional, and reflective of brand standards
• Act as liaison with IT support providers for hardware, software, and system needs
• Manage system access, equipment setup, and transitions during onboarding and offboarding
• Ensure business tools and systems are functioning smoothly so the team can work efficiently

Client Intake, Contracts & Documentation

• Manage the front-end client intake and inquiry process
• Organize prospect information, next steps, and internal follow-up
• Prepare contracts and onboarding documentation for signature
• Track contract execution, amendments, and renewals
• Maintain organized records of agreements, insurance, and compliance documentation
• Support a seamless transition from inquiry to active engagement

Strategic Initiatives & Operational Improvement

• Lead time-bound projects that improve efficiency, flow, and organization
• Conduct research, coordination, and planning in support of business initiatives
• Identify opportunities to streamline systems and reduce friction
• Balance speed with accuracy, keeping momentum high without sacrificing quality
• Support evolving operational needs as the business grows

An Outcome of Success

Success in this role is reflected by:

• A business that feels calm, organized, and well-run even at a fast pace
• Strong operational accuracy and reliable execution
• Fewer interruptions and smoother days for leadership
• Clear priorities and consistent follow-through
• A team that feels supported, informed, and energized
• Meaningful time returned to leadership for vision, design, and client service

Ideal Background & Experience

• 7 years in business operations, studio management, or business management within a professional services or creative environment
• Experience overseeing payroll, benefits, HR coordination, and operational systems
• Strong organizational instincts and a love of efficiency
• Ability to move quickly, switch contexts easily, and manage competing priorities
• High emotional intelligence, warmth, and professionalism
• Experience in luxury design, architecture, or high-end client service is strongly valued

Opportunity for Growth

This is a long-term role with opportunity to grow in scope, responsibility, and influence over time. As trust builds, the Business Manager becomes an increasingly integral part of how the studio operates and evolves.

Final Note

This role is for someone who genuinely loves being part of a beautifully run business, who brings positivity and momentum to their work, and who takes pride in making things work seamlessly.

If you are energized by responsibility, thrive in a fast-moving environment, and find purpose in supporting others with excellence and care, we would love to hear from you with a personalized cover letter highlighting how this role specifically resonates with you.

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off

Application Question(s):

• Please rank your proficiency from 1-10 in Microsoft Excel, spreadsheets and pivot tables.
• Please rank your proficiency from 1-10 in creating KPI’s, dashboards and company metrics.
• What most excites you about this role?
• What salary requirement are you seeking? (A range is acceptable)
• Do you have reliable transportation and a valid driver’s license?
• How many years of professional operational experience do you have? Please describe how those roles would complement this position.
• How many years of HR/Team management experience do you have (recruiting through performance management)?
• Are you proficient with Microsoft Office suite of products, and professional computer usage? Have you used a computer daily in your most recent role?

Ability to Commute:

• Mountain View, CA 94043 (Required)

Work Location: In person

Salary : $70,000 - $100,000