IT Specialist

Spectrum Healthcare

Position Summary

Spectrum Healthcare is seeking an IT Specialist I or II to provide technical support to employees across the organization. This position helps ensure that computers, applications, equipment, and technology systems function reliably so staff can deliver services effectively.

The IT Specialist provides help desk support, troubleshoots technical issues, manages support tickets, prepares equipment for new employees, assists with employee technology orientation, and supports telemedicine and training technology. The role also participates in on-call support and provides backup assistance to other IT team members as needed.

The level of responsibility will depend on the candidate's experience, technical skills, and qualifications.

Key Responsibilities

Help Desk and End-User Support

• Respond to employee requests for technical assistance.
• Troubleshoot hardware, software, connectivity, and other technology issues.
• Provide timely, professional support to employees with varying levels of technical knowledge.
• Help maintain reliable access to technology and minimize disruptions to daily operations.

Ticket Management and Documentation

• Create, update, prioritize, and resolve support tickets.
• Document troubleshooting steps, resolutions, and relevant technical information.
• Monitor outstanding requests and escalate issues when additional support is needed.
• Communicate clearly with employees regarding the status of technical issues.

Equipment and Employee Lifecycle Support

• Prepare, configure, deploy, and maintain computers and related equipment.
• Image and configure devices according to organizational standards.
• Support technology setup for new employees and prepare equipment for new employee orientation.
• Assist with equipment changes, replacements, and other employee technology needs.

Applications, Access, and Training

• Assist employees with applications, system access, and common technology questions.
• Support employee technology orientation and provide basic technology training.
• Help maintain effective use of organizational systems and technology tools.
• Provide support for telemedicine and training technology.

Security, Compliance, and Team Support

• Follow organizational policies and procedures related to technology, security, and confidentiality.
• Handle employee information and system access responsibly.
• Collaborate with other IT team members to resolve technical issues and maintain service continuity.
• Participate in on-call support and provide backup support to other IT personnel as needed.

Additional Responsibilities for IT Specialist II

• Handle more complex technical issues and troubleshooting assignments.
• Work more independently to diagnose and resolve technical problems.
• Provide advanced support for device imaging, configuration, deployment, and related technical processes.
• Assist with escalated issues and support the effectiveness of the IT team.

Other duties may be assigned as needed.

Education and Experience

Candidates should have education, training, or experience appropriate to the level of the position.

IT Specialist I

• Foundational knowledge of computer hardware, software, operating systems, and common technology issues.
• Ability to troubleshoot technical problems and provide helpful customer support.
• Strong communication, organization, and documentation skills.
• Experience with computer imaging and device deployment is preferred.

IT Specialist II

• More advanced technical knowledge and demonstrated experience troubleshooting hardware, software, applications, and system access issues.
• Ability to independently manage more complex support requests.
• Experience imaging, configuring, and deploying computers is expected.
• Demonstrated ability to prioritize work, document solutions, and collaborate with IT colleagues.

Knowledge, Skills, and Abilities

• Strong customer service and problem-solving skills.
• Clear verbal and written communication.
• Ability to explain technical information in a way that employees can understand.
• Effective organization, time management, and prioritization.
• Accurate documentation and attention to detail.
• Ability to manage multiple support requests and follow issues through to resolution.
• Commitment to confidentiality, security, and organizational procedures.
• Ability to work independently when appropriate and collaboratively as part of a team.
• Willingness to learn new systems, applications, and technology processes.

What Success Looks Like

A successful IT Specialist provides responsive, dependable technical support; maintains accurate ticket documentation; helps employees use technology effectively; prepares equipment for employee needs; and contributes to a secure, reliable technology environment.

Position Levels

Spectrum Healthcare is considering candidates for IT Specialist I and IT Specialist II. Placement will depend on the candidate's experience, technical proficiency, and ability to handle the responsibilities of the position.

If you enjoy solving technical problems, helping people, and supporting technology that enables employees to do their work, we encourage you to apply.

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