What are the responsibilities and job description for the Community Solutions Inbound Sales position at Spectrum Community Solutions?
Company Description Spectrum Community Solutions, Charter’s brand dedicated to multifamily properties, delivers broadband connectivity solutions to apartments, single-family gated communities, off-campus student housing, senior residences, RV parks, and marinas. The company provides internet speeds up to 1 Gbps, property-wide WiFi coverage with WiFi 6 technology, and both traditional and streaming video packages, along with customized fiber and coaxial solutions for new and existing communities. Spectrum Community Solutions supports property managers with dedicated phone assistance and 24/7 customer service from four U.S.-based call centers. Customers can conveniently manage their accounts and services from anywhere through Charter’s top-rated My Spectrum App, ensuring a streamlined and dependable experience.
Role Description The Community Solutions Inbound Sales role is a full-time, on-site position based in Milwaukee, WI. This role focuses on handling inbound calls from prospective and existing customers, understanding their connectivity needs, and recommending appropriate internet, WiFi, and video solutions for multifamily communities. Daily responsibilities include responding to inquiries, explaining product features and pricing, generating sales orders, and ensuring accurate account setup in internal systems. The role also involves coordinating with property managers, documenting interactions, following up on leads, and meeting or exceeding individual and team sales targets while maintaining high customer satisfaction. Team members are expected to follow established sales processes, comply with company policies, and actively participate in ongoing training to stay current on Spectrum Community Solutions offerings.
Qualifications
Role Description The Community Solutions Inbound Sales role is a full-time, on-site position based in Milwaukee, WI. This role focuses on handling inbound calls from prospective and existing customers, understanding their connectivity needs, and recommending appropriate internet, WiFi, and video solutions for multifamily communities. Daily responsibilities include responding to inquiries, explaining product features and pricing, generating sales orders, and ensuring accurate account setup in internal systems. The role also involves coordinating with property managers, documenting interactions, following up on leads, and meeting or exceeding individual and team sales targets while maintaining high customer satisfaction. Team members are expected to follow established sales processes, comply with company policies, and actively participate in ongoing training to stay current on Spectrum Community Solutions offerings.
Qualifications
- Candidates should possess strong Customer Service and Community Management skills to support residents and property managers effectively.
- Candidates should possess excellent Communication and Interpersonal Skills to engage diverse customers and build trust during inbound sales interactions.
- Candidates should possess Community Engagement experience to understand multifamily environments and tailor solutions to community-specific needs.
- Ability to learn and explain technical features of broadband, WiFi, and video services in clear, accessible language.
- Previous experience in sales, call center, or customer-facing roles is highly beneficial.
- Comfort working with CRM or billing systems, with strong attention to detail and accuracy.
- Ability to work on-site in Milwaukee, WI, with a flexible schedule that may include evenings, weekends, or holidays as needed.
- High school diploma or equivalent required; additional education or related certifications in sales or communications are a plus.