What are the responsibilities and job description for the Manager, Client Support Manager, Spectrum Business position at Spectrum Business?
Are you enthusiastic about talking to potential clients about how to solve business problems? Are you intuitively able to assess needs for sales opportunities and sales support? If so, then you might be a great fit for our Manager of Client Support role at Spectrum Business.
At Spectrum Business, we help business clients reach their boldest ambitions. As a part of the Carrier Sales Operations team, you’ll gain extensive knowledge about the latest in telecom. This information will help simplify client experience as you work alongside a collective team of sales and sales support personnel to solve their technological needs. Our innovative portfolio includes fiber Internet access, CTBH solutions, Ethernet, managed network, managed security, managed Wi-Fi services, and Enterprise Voice and TV solutions.
As a Manager of Carrier Client Support, you will lead teams of Carrier Client Advisory Managers (CCAMs) and Strategic Advancement Managers (SAMs) responsible for client facing activities, quoting, pricing, and revenue generating activities designed to drive growth while ensuring robust renewal strategies protect the embedded base. This is an elevated sales support management role providing direct sales support for Spectrum’s Carrier segment, often acting as a liaison between sales, our internal teams, and our clients. You will drive disciplined policy adherence, ensure operational excellence, and participate in future-focused automation initiatives through close partnership with internal stakeholders. You will work closely with our finance teams, order operations teams, sales enablement teams, sales, and product teams to ensure we have finite processes that optimize revenue growth.
WHAT OUR CLIENT SUPPORT MANAGERS ENJOY MOST
- Leading teams with direct support responsibilities that drive sales.
- Supporting revenue growth.
- Developing internal and external relationships with our partners and clients.
- Assisting Carrier clients and enhancing their overall experience and interactions with Spectrum Business.
If you’re a person who can continuously learn new negotiating skills and techniques, you will thrive within the Carrier Client Support team. You can expect a high volume of interactions with our internal partners all with the same goal – to drive revenue, keep revenue through renewal of the base and ensure client satisfaction. A resilient customer-first mentality and aspiration for excellence will create a great deal of satisfaction as you enjoy managing a collective team of sales support personnel all working together towards common sales goals.
WHAT YOU’LL BRING TO SPECTRUM
Required Qualifications
- Experience: B2B sales or client services (5 years), management, sales or support experience (2 years).
- Education: Bachelor’s degree in Business, Communications, or related field.
- Technical skills: Proficient in MS Office/ Excel.
- Skills:Excellent oral and written communication, collaboration, a willingness to challenge the status quo.
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A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.
Grow Your Career Here We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.