Market Research Manager

Job Title: Market Research Manager

Location: Denver, CO

Duration: 9 Months

Team would like a resource local to Denver.

The Market Research team is looking for an experienced strategic thinker with impeccable market research skills to support DAFgiving360. DAFgiving360 is an independent public charity created to increase charitable giving in the United States by offering the flexible giving solution of a donor-advised fund account. We are a leading national donor-advised fund provider - having granted out to over 200,000 charities nationwide since inception on behalf of our donors.

In this role, you will be part of a dynamic and highly capable team of researchers and analysts and specifically responsible for the day-to-day management and support of online communities of DAFgiving360 clients (advisors who manage donor-advised funds for their clients). You will be partnering closely with the DAFgiving360 organization, as well as external research vendors and agencies to help DAFgiving360 achieve their strategy of enhancing their Platform and creating better experiences for every client.

Key Responsibilities:

Partner with vendor to manage an online community of advisor clients with an eye towards maximizing community participation and providing clients with a first-rate experience. In this role, it will be important to have or build an understanding of the advisor (RIA) audience in order to engage this group effectively.

Experience and Education:

• Minimum 5 years of experience in marketing research (‘vendor side’ or ‘client side’ experience)
• Experience with both qualitative and quantitative research methodologies
• College degree

Analytic and Research Skills:

• Ability to develop detailed, tactical project plans and implement them on time and within budget
• Extremely strong analytic, mathematical and statistical skills; ability to extract insights out of complex datasets and fact-bases
• Capability to help shape team thinking regarding all aspects of research strategy, design and execution

Communications & Interpersonal Skills:

• Must work collaboratively across the organization to define research goals and objectives
• Proactively seek opportunities for collaboration with team members and other analytic or business groups
• Excellent written and verbal communications skills, including senior-management-level presentation skills
• Easy to get along with; someone that is a ‘joy’ to have as part of the team

Project Management Skills:

• Ability to structure and execute complex research efforts from end-to-end (with support of Market Research Directors)
• Ability to manage research vendors including relationship oversight, establishing a collaborative partnership, and budget management
• Ability to manage multiple projects simultaneously and prioritize projects within strategic business priorities
• Ability to work in a fast-paced, rapidly changing environment
• Ability to oversee online communities managed by an outside vendor
• Ability to evolve and optimize the online communities to maximize value and insights to both DAFgiving360 and our clients

Preferred Qualifications:

• Experience with engaging advisory boards or other groups in an online setting
• Experience with an investment firm
• Research experience with financial advisors, particularly RIAs
• Experience designing and managing User Experience (UX) studies
• Experience with implementing AI tools in research
• Experience in mission-driven or social impact organizations
• Financial service experience