Customer Service Representative

Job title: Logistic Specialist III

Location: Nashville, TN

Schedule: 40 hrs/week with overtime as needed. Must be flexible to work weekends, nights, and holidays

Duration: 6 Months with possible extension

Job Overview:

Team is seeking highly skilled and motivated Transportation Specialists to join this rapidly growing team. AZIM Operations drives the end-to-end operational execution of all loads (internal and external) shipped on our 1P network. The team supports regions and shippers across the Supply Chain network and is tasked with ensuring on-time pickup and delivery of freight from vendors, rail yards and shipper hubs. In the case of disruptions, the Operations team is responsible for addressing the disruption, keeping all stakeholders informed and ensuring timely resolution of the issue. The AZIM Operations team is the first line of defense in understanding network trends, delays, dwells and other exceptions that impact AZIM’s ability to deliver a world-class transportation product that serves its customers on time. An ideal candidate has a background in customer service/call center, transportation, and/or supply chain environments. Additionally, a passion for quickly providing solutions and resolution to challenges by using strong communication, problem-solving and organizational skills is a must. Successful candidates will enjoy working in a fast-paced, high-volume call center environment with a lot of growth opportunity. They will thrive on accountability to themselves, team, carriers/drivers and work schedules.

• Key Job Responsibilities:Deliver excellent carrier and driver experience/solutions, in a high-volume contact center environment, through researching, problem-solving, setting appropriate expectations and working within the Transportation network to get trailers/trucks back on track when disruptions occur.
• Work in a fast-paced environment and adhere to schedules: start/stop, and breaks/lunches.
• Support workload surges and/or weather-related operations as needed, including working significant overtime during designated high-volume peaks.
• Use internal systems to gather data from multiple sources to support reporting on a daily, weekly, monthly and quarterly basis.
• Provide support to field teams and partners by creating repair requests, monitoring load execution, ensuring on-time pickup and delivery metrics.
• Work with cross-functional teams. Use analytical skills to drive data-driven decision-making and effectively communicate insights to others across Transportation Operations Management, Freight Shippers, rail partners, Carriers and Fleet.
• Provide support to drivers and carriers with over-the-road disruptions.

Note: Your calls will be monitored and recorded for training and compliance purposes.

A Day in the Life:

The AZIM Transportation Operations Specialist facilitates the continued flow of supply chain by passing information to key stakeholders and resolving disruptions that impact customer experience or the flow of information impacting performance and delivery.

The Specialist addresses or escalates any concerns arising during the lifecycle of freight leaving rail ramps, shipper hubs, or transiting between rail to OTR carriers. The day-to-day role requires the specialist to provide resolutions by researching and querying internal tools and making real-time decisions in accordance with their guidance and standard work processes.

In this role, the Transportation Operations Specialist will be able to understand the process and requirements, analyze data, identify trends and drive Customer Experience without compromising on time. This position will need to have the experience to understand Logistics and should be able to communicate clearly in both written and oral form.

Basic Qualifications:

• 1 years of working with computers and Microsoft Office (including Outlook, Word and Excel) experience.
• High school diploma or equivalent.
• Ability to work 40 hours per week and overtime as required.
• Ability to work a flexible schedule/shift/work area, including weekends, nights and/or holidays.
• Must be 18 years of age or older.

Preferred Qualifications:

• Work a flexible schedule/shift/work area, including weekends, nights and/or holidays.
• 1 years of contact center experience, or experience in the customer service/contact center industry.

Applicant Notices & Disclaimers

• For information on benefits, equal opportunity employment, and location-specific applicant notices, click here

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.This position''s pay range is $17.00/hr - $20.00/hr.