What are the responsibilities and job description for the Clinical Imaging Analyst (Cardiology/PACS) position at SPECTRAFORCE?
Job Details
Job Description
Job Title: Clinical Imaging Analyst (Cardiology/PACS)
Location: 100% Remote
Duration: 12 Months
Job Summary: The Clinical Imaging Analyst will be responsible for managing and resolving incidents and break-fix requests related to cardiology PACS (Picture Archiving and Communication System). This role involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors.
Key Responsibilities:
Ticket Management: Handle incidents and break-fix requests from multiple ministries with diverse architectures and applications.
Customer Service: Provide professional and courteous support to end-users, including doctors.
Analytical Skills: Utilize critical thinking and analytical skills to troubleshoot and resolve issues.
System Expertise: Work with various imaging applications and reporting systems, including Merge, GE, Philips, and McKesson.
Communication: Effectively communicate with vendors for technical support and escalate issues as needed.
Prioritization: Prioritize responsibilities and manage stress in high-pressure situations, such as when critical systems are down.
Qualifications:
Experience: 3-4 years of experience in radiology or cardiology imaging.
Technical Skills: Familiarity with clinical imaging systems and applications.
Education: No specific degree required; on-the-job training and relevant experience are valued.
Soft Skills: Strong customer service, critical thinking, and problem-solving skills.
Work Environment:
Schedule: 9 to 5, supporting East Coast to Mountain time zones. No on-call or weekend work for contractors.
Team Collaboration: Work independently but with access to an escalation team for complex issues.
Interview Process:
1. First Round: Conducted by the hiring managers to assess personality, resume, and fit for the team.
2. Second Round: Involves the escalation team to evaluate technical skills and problem-solving abilities through analytical questions.
Additional Notes:
Contractors are expected to have prior experience and be able to work independently with minimal training.
The role requires the ability to manage stress and prioritize tasks effectively, especially in critical situations.