Customer Service Representative (Bilingual Spanish-English)

The Customer Service Specialist (Bilingual English–Spanish) delivers exceptional customer support as a primary point of contact for customers. This role handles inquiries, resolves issues, supports retention, and contributes to sales growth through upselling, cross-selling, account development, and relationship management.

Principal Responsibilities

Customer Service & Account Support

· Serve as the primary point of contact for customer inquiries by phone, email, and other communication channels.

· Communicate effectively with customers in English and Spanish, both by phone and in person.

· Provide accurate, timely solutions and exceptional customer service.

· Troubleshoot and resolve customer concerns, complaints, and service issues.

· Document customer interactions and resolutions accurately in company systems.

· Assist customers with order processing, product selection, pricing, and service-related requests.

· Develop strong knowledge of company products, services, and processes.

Sales Support & Relationship Development

· Identify and pursue upselling, cross-selling, and new business opportunities.

· Build and maintain strong customer relationships to support retention and account growth.

· Support sales initiatives by promoting products, increasing customer engagement, and maximizing revenue opportunities.

· Collaborate with sales, operations, and other departments to meet customer needs and achieve business goals.

Requirements

· Fluency in Spanish is required, with the ability to communicate effectively by phone and in person.

· High school diploma or GED required.

· 1–2 years of customer service, inside sales, account management, or related experience preferred.

· Basic computer proficiency, including CRM systems and Microsoft Office.

· Strong written and verbal communication skills.

· Ability to work in a fast-paced environment and manage multiple priorities effectively.

· Strong problem-solving, organizational, and customer service skills.

· Sales-minded approach with the ability to identify growth opportunities and build strong customer relationships.

For more than 45 years, Spectra Gutter Systems has been a trusted leader in the manufacturing and distribution of aluminum rainware products across North America. We are committed to creating a workplace where employees feel valued, supported, and empowered to grow. At Spectra, you'll join a team that values integrity, innovation, safety, and customer service while providing opportunities for career development and long-term success.