Human Resources - Human Resource Assistant

Job Title: Human Resource Assistant Worker Location: Boca Raton Florida Duration: 12 Months Work Arrangement: Hybrid — Employees are required to work onsite three (3) days per week. Schedule: Monday–Friday, with availability required between 8:00 AM and 6:00 PM ET. Important Schedule Note: Candidates will not be able to select their shift. Shift assignments will be based on business coverage needs and will be assigned on the candidate's start date. Job Purpose The Tier 1 HR Advisor handles calls, chats, and other communication methods for employee and manager inquiries/issues regarding Hire to Retire employee processes and human resource policies. The position identifies customer needs, clarifies information, researches issues, and provides accurate and timely solutions. The role provides outstanding customer service to employees, managers, and internal teammates. The successful candidate must have the ability to work well in a busy environment and meet operational performance standards, goals, and metrics. Responsibilities and Accountabilities Conduct day-to-day transactional processing in Workday and other related systems as required. Handle a high volume of incoming calls, chats, and text messages in a call center environment. Adhere to HR Operations Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Evaluate and respond to employee and manager inquiries via phone, chat, or other methods, providing accurate and timely responses through the use of a knowledgebase and desktop tools. Listen to callers, digest information, and convey accurate solutions. Provide guidance to callers regarding Workday, Kronos, and other HR systems as required. Demonstrate professionalism at all times when dealing with others by communicating effectively, being responsive, and collaborating with others. Escalate complex issues to Tier 2 Service Center Specialists or the HR Service Center Manager as required. Create and maintain detailed, complete, and accurate records of all interactions in the Case Management System. Maintain privacy and confidentiality of information, protect the assets of employees and the company, report non-compliance, and adhere to all applicable federal and local laws, regulations, and company policies and procedures. Provide callers with excellent, efficient, and courteous service. Ensure case management notes are written professionally, thoroughly, and accurately detail the problem and the proposed resolution. Identify escalation trends to the HR Service Center Manager and opportunities for process improvement and/or new solutions. Assist in identifying areas to improve communications and efficiency of operations and implementing changes. Build positive working relationships with colleagues, manager, and stakeholders. Interact effectively with a diverse employee and manager population at all levels within the organization. Job Specifications A high school diploma or General Education Development (GED) is required. A Bachelor's degree in Human Resources, Business, or a related field is preferred. IHRIM and/or SHRM certification is a plus. 1–2 years of experience in Human Resources, HR Operations, or a Call Center environment is preferred. Knowledge of Workday or other HR systems is desirable. Knowledge of case management systems and HR Portal technology is helpful. Competencies Strong organizational and time management skills. Ability to work independently or in a team environment. Communicate effectively with all parties as required. Written communication is clear and succinct in a variety of communication settings and styles. Strong customer service skills, clear communication, and client focus. Process improvement and comprehensive understanding of cross-functional processes. Microsoft Office Suite, Excel, Word, and PowerPoint preferred. Six Sigma Certification is a plus. Working Conditions Fast-paced office environment.

Salary : $23 - $25