Commercial Operations Specialist - I

Job Title: Commercial Operations Specialist - I Location: Foster City, CA 94404 Duration: 6 Months (Possibility of extension depending upon business requirements and performance) Description: The client is seeking operational support for the Sales Operations team. The role will report to the Sr. Director, Sales Operations, with dotted line management by the leads of the areas it will support. Support will focus on Fleet Operations, Sample Operations, and Field Enablement. Fleet Operations: Manage new vehicle orders and status of surplus vehicle assignments, state transfers, and vehicle disposals/remarketing requests with suppliers Audit Fleet data for accuracy and identify discrepancies requiring correction Assist Fleet lead with driver compliance through review of driver records Monitor vehicle registration renewals for timeliness, escalate/notify Fleet lead of outstanding driver requirements for follow up with field leadership Generate routine Fleet reports, dashboards, and performance metrics Maintain Fleet-related sustainability reporting Sample Operations: Coordinate Sample Operations activities related to: Training verification Inventory reconciliation, audit preparation, and follow-ups Practitioner Authorization Change (PAC) forms and account updates in CRM Triage field inquiries as first line of support related to sample ordering, storage, accountability, and compliance Assist with investigation support and documentation compilation for: Sample discrepancies Loss/theft reports Regulatory or internal audit requests Field Enablement: Review exhibit and sponsorship escalations for: Completeness and policy alignment (letters of intent, agendas, required documentation) Date accuracy, cost accuracy, and lead-time requirements Monitor post-event attestation completion Track missing or late attestations, ensuring compliance closure for all events Licensing and Credentialing Escalation support to facilitate timely completion of jurisdiction submissions & renewals Qualifications: 6 years pharmaceutical/biotechnology experience (including internship experience) Field Sales or Commercial Operations experience Microsoft Office proficiency required (Excel, PowerPoint, Word, Outlook) Experience with AI tools highly preferred (CoPilot, ChatGPT, Claude, etc.)