Customer Service (Plumbing and Waterworks)

Specified Sales Associates, known as SSA, is a dedicated sales agency providing impeccable service to our valued customers. Our service will consistently match or exceed our customers' expectations in all phases of our sales process. We will perform this through our team of highly trained and dedicated sales representatives resulting in long-term profitable relationships with both our principals and customers. We provide customer service and product expertise for wholesale distributors, contractors, engineers and architects

SSA is currently seeking an industry experienced Inside Sales Representative to join our team. The position involves taking incoming calls and emails, processing orders and expediting orders in a multi-office environment. The Inside Sales Representative will be responsible for handling customer inquiries promptly and effectively in a fast-paced, friendly, team-oriented environment. The associate will also assist the outside sales team with customer support.

Responsibilities

• Answer incoming customer telephone calls and provide all aspects of customer service by providing quotes or research products/services.
• Process customer sales orders in manufacturers' proprietary online system.
• Expedite customer sales orders by working with other sales offices and manufacturers' service centers.
• Build rapport with customers through friendly, and engaging communication.
• Assist outside sales team with customer support.
• Assist other sales offices with customer support.

Qualifications

• 2 years of customer service or inside sales experience (industry experience is preferred).
• Ability to speak effectively with customers.
• Ability to read, write and comprehend English language.
• Ability to add, subtract, multiply and divide using whole numbers, common fractions and decimals.
• Analytical skills need to research product and equipment information.
• Proven abilities to attend to details.
• Ability to handle multiple tasks simultaneously, organize and prioritize responsibilities and duties.
• Above average communication skills both verbal and written.
• Must be able to work with minimum amount of supervision under stressful conditions.
• Familiarity with Office@Hand (RingCentral), ZenDesk and SharePoint is desired but not required.

Why Join Us

• Opportunity to work in collaborative and supportive environment.
• Competitive salary and benefit packages
• Room for growth and professional development.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Work Location: In person

Salary : $18 - $23