IT Infrastructure Manager (Toast POS)

*This role is onsite in Northern Los Angeles California, 5 days / week, Monday - Friday, 8am-5pm schedule for the duration of this engagement, though hours are expected to flex based on need, project, etc. The role requires extensive experience with Toast POS Administration, GSuite Administration, Third Party Delivery, and Paytronix.* 

We're looking for a Contract individual to join the team as a Infrastructure Manager for roughly 12 months, with a specific concentration on Hospitality (Restaurant) Systems Administration and POS (Toast) Management. This is the perfect role for someone with a background leading the Hospitality (Restaurant, Fast Casual, QSR, etc.) or Retail technology in a brand, looking to work freely and collaboratively with a team and client, moving their career forward as an Infrastructure Manager, as well as gaining Project Management experience, in an ever changing environment. This individual will have the opportunity to lead projects (small and large), work one on one with clients, and make impactful decisions on a daily basis.

Responsibilities:

• Work on specific projects for the customer that include: JAMF administration, Apple administration, POS (Toast) administration, Security Posture alignment, POS Systems integration (Paytronix, Third Party Delivery, etc.
• Reorganize GSuite structure and administer environment;
• Create, update, and close tickets / incidents and service requests;
• Adhere to and/or create IT processes and SOP's;
• Manage IT Projects, with a complete understanding of project life cycle and procurement;
• Manage, maintain, troubleshoot and support POS, networks, hardware, software, and other related peripherals in client environments;
• Lead installation and support efforts of new desktops, laptops, POS, servers, networks, surveillance system, AV, and wireless systems;
• Review and respond to remote monitoring and management (RMM) system alerts and notifications;

Requirements:

• Minimum of 4 years experience in a technical support role providing service desk IT support, POS support (Toast POS), network support, etc. specializing in troubleshooting Hospitality or Retail end-user issues with hardware and software;
• Previous experience in a Hospitality or Retail IT operations support role or similar work;
• Previous experience with NSO (New Store Opening) such as running cable, deploying hardware, software, etc.;
• Previous experience with ticketing systems or issue tracking software;
• Experience Monitoring, Alerting, and taking Proactive action;
• Experience with Toast POS hardware and software installation, support, and maintenance;
• Experience supporting and installing Windows and Mac hardware and software;
• Experience managing client expectations;
• Experience with Windows Server, networking, and email systems (Exchange, Office 365, GSuite);
• Excellent time management, communication, and customer service skills;
• Reliable transportation for onsite support - Note: Role is in NYC, public transportation is acceptable;
• Ability to act independently, with initiative in a customer environment, as well as the ability to engage and collaborate with other IT Service and support teams to find and implement resolutions;
• Impeccable attention to detail;
• Experience managing IT projects or various sizes;
• Experience managing various vendors;
• Experience with A/V systems;

Job Type: Full-time, onsite in Northern Los Angeles

Experience Requirement:

• Hospitality or Retail IT Support: 4 years
• Toast POS Support Experience (Menu, Backend, etc.)

Preferred Experience:

• Previous Lead Technician Role / Elevated Support

About Us:

Specific Gravity Group, Inc. (SpecGravity) works exclusively with multiunit hospitality and retail brands globally.

We focus on providing fully managed technology operations and support for emerging brands without an IT department, and a co-managed option for brands with a small or single person IT department in need of extra support. SpecGravity works with Hospitality and Retail brands of all sizes, typically with a 30 location minimum with no maximum number of locations. SpecGravity has proven experience tackling complex NSO (New Store Opening), Rollouts, Field Support, Cybersecurity, and General IT Support nationally, and is seeking a Hospitality Technology Infrastructure Support Engineer to join the team and continue its track record of excellence as it grows and expands.

With clients across the US, and rapidly scaling and growing, this positions responsibilities can vary.