What are the responsibilities and job description for the IT Support Technician – Level 1 position at SpecialtyDr?
A growing IT firm is seeking a Level 1 Helpdesk Technician to join their frontline support teams. These roles are ideal for organized, dependable individuals comfortable working within structured workflows to resolve client issues. The candidate will be responsible for opening and closing helpdesk tickets, assisting with basic troubleshooting, setup, and configurations. Candidates will work directly with clients to resolve technical issues and ensure tickets are assigned correctly.
Responsibilities:
Respond to and resolve support tickets (email, desktop, connectivity, login issues)
Follow documented SOPs and escalation procedures
Assist with user setup, password resets, and basic Microsoft 365 support
Perform workstation prep, software installs, and peripheral configuration
Document ticket resolutions and client interactions clearly
Communicate status updates to clients and internal teams
Support onboarding tasks such as account provisioning and device labeling
Escalate complex issues to Tier 2/3 engineers as needed
Qualifications
Minimum 1 year in IT support or helpdesk roles
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Comfortable using PSA/RMM tools (Syncro, ConnectWise, Autotask, etc.)
Strong written and verbal communication skills
Ability to follow procedures and work within a ticketing system
Detail-oriented and reliable with a customer-first mindset
Bonus Skills:
Exposure to onboarding workflows or migration support
Experience with documentation platforms (Hudu, IT Glue, Syncro, or similar)
Basic PowerShell or scripting familiarity
Certifications (Optional but Helpful):
CompTIA A
Microsoft Fundamentals
Salary: $50K
Location: Ocean County, NJ
Responsibilities:
Respond to and resolve support tickets (email, desktop, connectivity, login issues)
Follow documented SOPs and escalation procedures
Assist with user setup, password resets, and basic Microsoft 365 support
Perform workstation prep, software installs, and peripheral configuration
Document ticket resolutions and client interactions clearly
Communicate status updates to clients and internal teams
Support onboarding tasks such as account provisioning and device labeling
Escalate complex issues to Tier 2/3 engineers as needed
Qualifications
Minimum 1 year in IT support or helpdesk roles
Familiarity with Microsoft 365, Windows 10/11 Pro, and basic networking concepts
Comfortable using PSA/RMM tools (Syncro, ConnectWise, Autotask, etc.)
Strong written and verbal communication skills
Ability to follow procedures and work within a ticketing system
Detail-oriented and reliable with a customer-first mindset
Bonus Skills:
Exposure to onboarding workflows or migration support
Experience with documentation platforms (Hudu, IT Glue, Syncro, or similar)
Basic PowerShell or scripting familiarity
Certifications (Optional but Helpful):
CompTIA A
Microsoft Fundamentals
Salary: $50K
Location: Ocean County, NJ
Salary : $50,000