What are the responsibilities and job description for the Customer Service Representative position at Specialty?
Customer Service Representative
Do you thrive in a fast-paced environment and enjoy helping people bring their ideas to life? Our printing company is looking for a Customer Service Representative who is dependable, highly organized, and an excellent communicator.
What You’ll Do:
Be the first point of contact for customers — in person, by phone, and through email — ensuring every interaction is clear, professional, and friendly.
Guide clients through the printing process, keeping projects on track from start to finish.
Provide accurate quotes, process orders, and ensure details are communicated clearly to both customers and the production team.
Stay organized while managing multiple projects and deadlines.
Contribute ideas and solutions — we value team members with an entrepreneurial spirit who go beyond “just the basics.”
What We’re Looking For:
Strong organizational skills with the ability to juggle multiple tasks and stay on top of details.
Outstanding communication skills — you’re clear, professional, and confident with customers and teammates alike.
A strong work ethic and ability to thrive in a fast-paced environment.
A problem-solver with initiative who can anticipate customer needs.
Previous customer service experience (printing or related industry experience a plus, but not required).
Why Join Us:
We’re more than a printing company — we’re a creative partner to local businesses, nonprofits, and organizations. You’ll be part of a collaborative team where your organizational skills and communication talents make a real difference.
Apply today and bring your strong communication skills, organizational talent, and entrepreneurial spirit to our team.