Position

• The Customer Service Representative (CSR) is responsible for the daily operation of the route or tasks that have been assigned.

Position Requirements

• Must demonstrate Basic English skills, Math and Reading skills.
• Must be ale to effectively communicate with customers.
• Must be able to perform the following physical activities:

Lift repetitively and/or carry 60 pounds

Reach up to seven feet

Walk up to two miles per day

Bend up to 120 times per day to pick up clean and soiled linen

• Must be able to work outside for extended period in heat and/or cold.

• Must maintain a valid driver's license.
• Must maintain a valid “DOT” physical.
• Must have and maintain an acceptable driving record.
• Must present a professional appearance and wear the assigned uniform in the manner directed every day.
• Must be willing to work holidays, weekends and/or nights.
• Must maintain a high level of attention to detail in all tasks.

Primary Areas of Responsibilities

• Delivery driving and pick-up of linen from customers.
• Efficient routing and servicing of customers.
• Develop and maintain customer relationships in a manner conducive of insuring and maintaining customer satisfaction
• Operate a truck in a safe manner and strictly follow all company vehicle policies.
• Utilization of all pertinent company systems and processes of paperwork and service functions.
• Report any “at-risk” or potentially “at-risk” customers to supervisor immediately.
• Identifying Customer problems and concerns, and then resolving their complaints and objections.
• Add on Business/Consistently seek opportunities for route growth.
• Educating the Customer regarding abuse and/or less and billing appropriately.

Primary Tasks

• Ensure proper load requirements, prior to departing for the assigned route each day.
• The delivery of all cleanbilled merchandise and the pick up all soiled merchandise from each customer’s respective designated areas.
• Maintaining the delivery areas within each account.
• Clearly and securely identify each customer’s soil individually.
• Communicate with customers and provide a high level of customer service.
• Maintaining accurate inventories by line item within each account, taking physical inventories as needed or directed.
• The accurate completion and follow up of paperwork including:

Invoice adjustments.

COD Procedures

Soil tickets

Trip sheets

Truck inspection forms

• The protection of all company assets including merchandise, vehicles, information.
• Demonstrate Predictive Service by anticipating customer demands and concerns by each individual need, seasonality, and volume of business.
• Ensure the accuracy of customer invoices and deliveries daily.
• Clearly explain credits, charges, and prices to each customer.
• Make special deliveries to customers as required.
• Counting soil, as required by Service Manager.
• Returning customers merchandise as well as damaged product on a daily basis.

Disclaimer Statement: This job description is not intended nor should it be construed to be an exhaustive list of all responsibilities, duties, skills or working conditions associated with a particular job. It is intended to be only a general description of the principal requirements common to a job of this type.