Lead Host

Job Summary

The Lead Host/Hostess makes guests feel welcome and provides exceptional guest service by greeting guests upon arrival, escorting them to their table, ensuring their dining experience has been excellent, and bidding guests farewell as they leave. They also manage seating charts, respond to guest inquiries and phone calls, and assists fellow team members and other departments wherever necessary to maintain positive working relationships. OpenTable experience required.

Top-notch Benefits

Not only do you get to share your passion and abilities with the company and our guests, but we offer a variety of opportunities and benefits to our team members as well:

• 24 hours paid Sick Time renewed yearly
• Management Referral Program with up to a $4,000 payout for qualifying management positions
• Paid vacation starting at 1 weeks per year
• Moral (PRIDE) Program- rewarding employees with a variety of prizes for those who exemplify the company's values.
• Numerous opportunities for growth and advancement Full time employees qualify for comprehensive health plans, employer-paid life insurance, supplemental benefit plans, 401k with annual employer match after one year of employment.
  
  

Responsibilities

• Greet guests with a warm and welcoming attitude.
• Manage the seating chart and efficiently seat guests while balancing guest preferences and server sections.
• Provide accurate wait times and ensure guests are comfortable during their wait.
• Answer phone calls, take reservations, and manage the guest list.
• Maintain a clean and organized front-of-house area, including the host stand and entryway.
• Communicate effectively with servers, bussers, and managers to ensure a seamless guest experience.
• Handle guest inquiries and concerns with professionalism and a positive attitude.
• Assist with other tasks as needed, including helping Guest Relations Manager with specific duties.