What are the responsibilities and job description for the Billing & VA Authorization Specialist position at Specialty Orthopedic Group?
Job description
The Billing & VA Authorization Specialist plays a vital role within the Billing Department by supporting accurate claims submission, VA authorization processing, patient communication, and payment collection. This position serves as a key liaison between patients, insurance carriers, and internal teams to ensure timely authorizations, accurate billing, and efficient revenue cycle operations.
JOB RESPONSIBILITIES
Specialty Orthopedic Group is currently seeking a Billing & VA Authorization Specialist to join our Billing Department in Tupelo. This position will be Monday-Friday, full time.
*Please do not call in to Specialty Orthopedic Group regarding this position.*
JOB SUMMARYThe Billing & VA Authorization Specialist plays a vital role within the Billing Department by supporting accurate claims submission, VA authorization processing, patient communication, and payment collection. This position serves as a key liaison between patients, insurance carriers, and internal teams to ensure timely authorizations, accurate billing, and efficient revenue cycle operations.
JOB RESPONSIBILITIES
- Submit, track, and manage VA authorizations, ensuring all required documentation is complete and processed timely
- Receive and respond to patient phone calls related to billing inquiries, insurance coverage, and account questions
- Sort, review, and route incoming faxes related to VA authorizations, insurance correspondence, and claims documentation
- Collect patient payments and assist with payment posting and account resolution
- Submit insurance claims accurately and timely across multiple payers, including VA and commercial carriers
- Work within multiple insurance portals and payer websites to verify coverage, submit claims, and monitor claim status
- Assist with follow-up on unpaid or denied claims as assigned
- Maintain accurate and detailed documentation within billing systems and patient accounts
- Collaborate with front office, clinical teams, and billing staff to resolve authorization and billing issues
- Adhere to HIPAA, billing regulations, and organizational policies and procedures
- Other duties as assigned
- Prior experience in medical billing, insurance, or revenue cycle operations preferred
- Experience with VA authorizations strongly preferred
- Familiarity with insurance portals and claims submission processes
- Strong customer service and communication skills with a patient-centered approach
- Excellent attention to detail and organizational skills
- Ability to manage multiple priorities in a fast-paced environment
- Proficiency with computer systems and ability to learn billing software
- High school diploma or equivalent required; additional healthcare or billing training a plus