What are the responsibilities and job description for the Fulfillment Lead position at Specialty Manufacturing?
Shift Lead
Job Description
Role and Responsibilities
- Customer relationship building/Maintain high customer service levels
- Managing the appearance of the floor E.g. Machine Cleanliness / Floor Cleanliness / Product Organization
- Answer phone calls from Customers altering orders
- Manage checklists & temporary location reports turned in by Material Handlers daily
- Ensure safe driving on forklifts/ Ensure efficient use of forklifts
- Ensure delivery times are met to each customer/Coordinate closely with Logistics Coordinator in City
- Manage overtime approval
- Follow Supervisor’s labor schedule according to needs the floor operations may require (including weekends)
- General problem-solving skills to resolve any issues
- Manage cleanliness of the floor and coordinate closely with all personnel (Checklists)
- Handle employee disputes/Utilize proper dispute resolution tactics
- Coordinate with the Fulfillment Coordinator on all customer requirements for any of their needs
- Ensure swift communications (10-minute response time) happen either via phone / text / email/ TEAMS, etc…
- Communication is the name of the game; ensure Accurate, Relevant, and Timely communication to your team and your Fulfillment Coordinator.
- Communicate with Fulfillment Coordinator on all machine and forklift repairs needed.
- Roles & Responsibilities may shift as time moves forward.
Qualifications and Education Requirements
Prior Leadership Role Preferred / High School Diploma
Preferred Skills
Management Skills, Conflict Resolution Skills, Microsoft Office proficiency, Planning Skills
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $17