What are the responsibilities and job description for the Call Center Coordinator - Part Time position at Specialty Management Inc DBA Specialty...?
Position Summary:
We are seeking a highly organized, patient-focused Part-Time Call Center Coordinator to join our busy orthopaedic practice. This position plays a key role in ensuring a smooth and efficient communication experience for patients, providers, and staff. The ideal candidate will have excellent phone etiquette, strong multitasking abilities, and a customer service mindset.
Key Responsibilities:
Answer high-volume incoming calls in a courteous and professional manner
Schedule, reschedule, or cancel patient appointments according to provider protocols
Provide accurate information regarding office locations, services, insurance policies, and appointment preparation
Document all patient interactions in the electronic medical record (EMR) system
Route messages appropriately to clinical and administrative staff
Monitor and respond to voicemails and online appointment requests
Assist with call queue management to maintain optimal call flow
Communicate patient concerns and urgent issues promptly to the appropriate department
Support coordination of referrals and pre-authorizations when needed
Participate in staff meetings and training sessions
Qualifications:
High school diploma or equivalent required
Minimum of 1–2 years experience in a medical call center or healthcare office preferred
Knowledge of orthopaedic terminology and services is a plus
Proficiency in EMR systems (e.g., NextGen, Athena, Epic) preferred
Strong verbal communication and interpersonal skills
Ability to work independently in a fast-paced environment
Excellent organizational skills and attention to detail
Bilingual (English/Spanish) is a plus
We are seeking a highly organized, patient-focused Part-Time Call Center Coordinator to join our busy orthopaedic practice. This position plays a key role in ensuring a smooth and efficient communication experience for patients, providers, and staff. The ideal candidate will have excellent phone etiquette, strong multitasking abilities, and a customer service mindset.
Key Responsibilities:
Answer high-volume incoming calls in a courteous and professional manner
Schedule, reschedule, or cancel patient appointments according to provider protocols
Provide accurate information regarding office locations, services, insurance policies, and appointment preparation
Document all patient interactions in the electronic medical record (EMR) system
Route messages appropriately to clinical and administrative staff
Monitor and respond to voicemails and online appointment requests
Assist with call queue management to maintain optimal call flow
Communicate patient concerns and urgent issues promptly to the appropriate department
Support coordination of referrals and pre-authorizations when needed
Participate in staff meetings and training sessions
Qualifications:
High school diploma or equivalent required
Minimum of 1–2 years experience in a medical call center or healthcare office preferred
Knowledge of orthopaedic terminology and services is a plus
Proficiency in EMR systems (e.g., NextGen, Athena, Epic) preferred
Strong verbal communication and interpersonal skills
Ability to work independently in a fast-paced environment
Excellent organizational skills and attention to detail
Bilingual (English/Spanish) is a plus