What are the responsibilities and job description for the Front Desk/Parts Purchaser position at Specialty Equipment Company?
Company Description Specialty Equipment Company has been building custom truck bodies in Orange County for over 30 years, serving a wide range of commercial clients. The company focuses on designing and manufacturing truck bodies tailored to customer needs, with an emphasis on reliability and functionality. Core specialties include contractor, dump, landscape, and stake truck bodies, among other configurations. Team members work in a hands-on, production-focused environment where quality and customer satisfaction are central. Applicants can expect to join an experienced organization with a strong reputation in the regional truck body market.
Role Description This on-site Front Desk/Parts Purchaser role is based in Santa Ana, CA. The role includes greeting visitors, answering and routing phone calls, and providing responsive customer service to walk-in and call-in clients. Day-to-day responsibilities involve managing front desk operations, and maintaining organized records and documentation. The Parts Purchaser portion of the role includes sourcing and ordering parts and materials, tracking deliveries. The individual in this role will collaborate closely with shop staff and management to ensure that parts are available on time and that front office operations run smoothly.
Qualifications
- Strong customer-facing skills, including Customer Service and Communication, with a professional, courteous demeanor.
- Front office capabilities such as Phone Etiquette and Receptionist Duties, including answering calls, routing inquiries, and greeting visitors.
- Basic Computer Literacy, including proficiency with email, data entry, and office
- Experience or aptitude in purchasing or parts coordination, including obtaining quotes, placing orders, and tracking deliveries.
- Ability to stay organized, manage multiple tasks, and maintain accurate records in a fast-paced environment.
- Previous experience in an automotive, truck body, or industrial environment is preferred but not required.
- High school diploma or equivalent; additional training in office administration, inventory, or parts purchasing is a plus.
- Bilingual (English-Spanish)
- Forklift certification is a plus
- Must be able to lift 15lbs
- Sit Stand Lift Pull requirements
- Must move throughout shop and climb stairs in order to access storage and through office throughout the day