Patient Coordinator at Children's Dentistry of Council Bluffs

Children's Dentistry of Council Bluffs is seeking a friendly, organized, and patient-focused Patient Coordinator to join our pediatric dental team. Our practice is dedicated to creating fun, positive, and stress-free dental experiences for infants, children, and teens. The ideal candidate is dependable, detail-oriented, and passionate about providing exceptional customer service while helping patients and families feel welcomed and supported.

Website: Children's Dentistry of Council Bluffs

What You'll Do

As a Patient Coordinator, you will serve as an important part of the patient experience by supporting families from the moment they arrive through the completion of their visit. You will help coordinate appointments, maintain accurate patient information, and work closely with the clinical team to keep the practice running efficiently.

Your Responsibilities Will Include

• Manage patient scheduling, including appointments, cancellations, and rescheduling
• Confirm appointments and send reminders to help minimize no-shows
• Greet patients and families in a friendly, professional, and welcoming manner
• Register new patients and maintain accurate patient demographic and financial information
• Coordinate patient check-in and check-out while helping maintain efficient patient flow
• Communicate with clinical team members regarding patient needs, scheduling, and potential delays
• Answer incoming calls and respond to patient and parent questions in a timely and professional manner
• Maintain accurate and confidential patient records in accordance with HIPAA requirements
• Maintain a clean, organized, and professional front office and reception area
• Support a positive experience for children and families throughout their visit
• Assist with other administrative and front office responsibilities as needed
• Perform other duties and responsibilities as assigned
  
  

Preferred Qualifications

• High school diploma or GED required
• 1–3 years of experience in a dental or medical office preferred
• Previous pediatric dental experience is a plus
• Experience with dental practice management software and scheduling systems preferred
• Strong customer service, communication, and interpersonal skills
• Excellent organizational skills with the ability to manage multiple priorities
• Strong attention to detail and follow-through
• Ability to work effectively in a fast-paced, team-oriented environment
• Professional, dependable, and positive attitude
  
  

What Makes You Successful

You are warm, organized, and genuinely enjoy helping children and families. You understand that the Patient Coordinator plays an important role in creating a positive first and last impression of the practice. You communicate clearly, stay organized in a busy environment, and are able to balance multiple priorities while maintaining excellent customer service. You are dependable, team-oriented, and take pride in creating a welcoming experience for every patient and family who walks through the door.

Why Join Us?

• Join an established pediatric dental practice serving infants, children, and teens
• Work in a bright, welcoming, and child-focused environment
• Be part of a team committed to making dental visits positive, comfortable, and stress-free
• Work alongside a caring and experienced pediatric dental team
• Make a meaningful impact by helping children build positive relationships with dental care
• Be part of a practice focused on preventive care and lifelong oral health
• Opportunities for professional growth and development
  
  

Comprehensive Benefits Package

• Medical, Dental, Vision, and 401(k)
• Paid holidays
• Paid time off
  
  

If you're an organized and compassionate professional who enjoys working with children and families, we invite you to apply and join the team at Children's Dentistry of Council Bluffs.