What are the responsibilities and job description for the Collections Specialist position at Specialty Capital?
Specialty Capital, a leader in financial solutions, is seeking a dynamic and experienced Collections Manager to drive our collections efforts and lead our high-performing team. We’re looking for a hands-on professional with a proven track record in used auto collections, auto loan recovery, or receivables collections, who thrives in making calls, negotiating, and delivering results. If you’re passionate about optimizing processes and motivating a team to exceed targets, we want you to join our mission of excellence.
Key Responsibilities:
- Lead and mentor a team of Collections Specialists, fostering a results-driven culture while providing hands-on guidance to maximize recovery rates.
- Spearhead the development and execution of innovative collections strategies to minimize delinquencies and recover outstanding debts efficiently.
- Actively engage in outbound calls to negotiate payment plans, resolve disputes, and maintain positive client relationships.
- Analyze delinquent accounts, prioritize recovery efforts, and implement tailored action plans to achieve aggressive collection goals.
- Streamline collections processes to enhance efficiency, ensuring full compliance with FDCPA, TCPA, and other relevant regulations.
- Deliver detailed performance reports and actionable insights to senior leadership, driving continuous improvement in team and process outcomes.
Qualifications:
- 3 years of hands-on experience in collections, specifically in used auto collections, auto loan recovery, or receivables collections, with a focus on making outbound calls.
- Demonstrated leadership experience managing collections teams, with a knack for motivating and driving performance.
- Exceptional negotiation and communication skills, with the ability to handle high-pressure conversations professionally.
- Proficiency in collections software, CRMs, and Microsoft Office Suite (Excel, Word, Outlook).
- Strong analytical mindset with the ability to assess account data and develop effective recovery strategies.
- In-depth knowledge of debt collection laws and regulations to ensure compliance at all times
- Spanish speaking.
Why Specialty Capital? At Specialty Capital, we value bold leadership, innovative thinking, and a commitment to results. As a Collections Manager, you’ll have the opportunity to make a direct impact on our growth while working in a supportive, fast-paced environment. We offer competitive compensation, opportunities for advancement, and the chance to shape the future of our collections operations.
How to Apply: Ready to take charge and lead our collections team to new heights? Please submit your updated resume. We’ll reach out to qualified candidates via email to discuss next steps.
Join Specialty Capital and make a difference today!
Salary : $60,000 - $85,000