What are the responsibilities and job description for the Collections Specialist (Bilingual - Spanish) position at Specialty Capital?
We are a driven group of people that believe we can have a significant impact on the small business finance industry. Specialty Capital was founded on the premise that honest finance partners can help small businesses get through challenging times and resolve their cash flow problems. Our risk infrastructure is iterated constantly, and we are quick enough to make decisions. Our company benefits from market turbulence. We think outside the box.
We are currently looking for an experienced and motivated Collections Specialist to join our dynamic collections team. Your duties will include processing customer refunds, reviewing account alterations, resolving client inconsistencies, and collecting overdue payments.
Responsibilities:
- Supervise assigned accounts to identify unresolved debts.
- Develop effective repayment plans.
- Follow-up with clients on overdue accounts.
- Oversee all monthly payments and refunds.
- Research and implement effective collection techniques.
- Perform all administrative duties related to ensuring office efficiency.
- Create periodic reports to management.
- Respond to client account queries in a timely and professional manner.
Requirements:
- A minimum of 3 year experience in a similar role in the financial services industry (have worked for banks on the collection side)
- Strong understanding of billing and collection processes.
- Outstanding communication and interpersonal skills.
- Highly-skilled in negotiation.
- Good administrative skills.
- Able to speak Spanish is an asset