What are the responsibilities and job description for the Customer Service Specialist position at Specialty Appliances LLC?
Description
Are you a detail-oriented professional who thrives in a fast-paced environment? Do you enjoy building strong Business-to-Business relationships and providing top-tier support? If you are looking for a rewarding career where your work directly impacts the quality of life for patients, we would love to meet you.
About the Role
As a Customer Service Specialist, you will serve as a vital link between our laboratory and the dental offices we serve. You will communicate daily with dentists and clinical staff to ensure that every dental prosthetic is crafted exactly to the doctor’s prescription. This role requires a high level of accuracy, a sense of urgency, and a passion for helping others.
As a Customer Service Specialist, you will communicate with customers over the phone and through email. It’s important to stay professional, patient, and positive while accurately sharing information about our products and services. You’ll help customers by answering questions about their orders and technical issues, resolving problems, attracting new customers, and promoting our products. You will report directly to the Customer Service Lead.
What We Are Looking For:
- B2B Excellence: You enjoy the nuances of professional, business-to-business communication.
- Precision & Pace: You can manage a high volume of tasks without sacrificing attention to detail.
- Reliability: You take pride in being punctual and dependable—our team and our clients count on you.
- Industry Knowledge: Prior experience in the dental field is a significant plus, though not a requirement for the right candidate.
Why Choose Us?
We offer a dynamic workplace where your contributions are valued and your reliability is rewarded. Join a team dedicated to excellence in dental technology and help us make a difference, one smile at a time.
Ready to start? Apply today!
Requirements
MINIMUM QUALIFICATIONS
- High school diploma, GED equivalency, or currently enrolled
- Ability to read, write, speak, and understand English fluently; Spanish speaking is a plus
- Highly motivated, well-organized individual who requires minimal direct supervision
- Must possess a positive attitude and work well in a team environment
- Excellent attention to detail and ability to work quickly with minimal errors
- Strong people skills, clear speech, good grammar, and pleasant phone presence
- Good at multi-tasking and working with interruptions
- Customer service experience utilizing telephone and email correspondence
- Ability to operate multiple line phone system, copier, and scanner
- Strong computer skills and understanding of computer networks
- MS Office experience required
- Ability to sit for extended periods
- Ability to walk and carry parts, materials, etc. between departments
COMPETENCY REQUIREMENTS/JOB DUTIES
- Great attendance and punctuality
- Answer phone and route calls to appropriate department/personnel
- Answer inquiries about products and services
- Provide information to customers regarding ship dates and fabrication timelines
- Document customer complaints
- Maintain accurate records of customer interactions
- Open and maintain customer accounts by recording account information
- Manage lab cases that have been placed on hold due to missing information
- Receive and process customer payments as needed
- Ability to remain calm, courteous, and professional when dealing with all types of people
- Safeguard and protect the confidentiality of company and patient information as defined by the company’s Confidentiality Agreement
- Follow all safety requirements and wear appropriate PPE as required
- Understand how one’s performance can impact the success of the organization and product quality
- Assist with other projects as assigned