What are the responsibilities and job description for the Customer Service Specialist - Dental Industry Experience Preferred position at Specialty Appliances LLC?
Description
Use Your Dental Experience in a New Way—Outside the Operatory!
Are you a dental professional looking to apply your hard-earned knowledge in a new setting? We’re seeking a Customer Service Specialist to join our team supporting dental offices and clinicians nationwide. This is a great opportunity to use your dental background—without working directly with patients or being chairside.
In this business-to-business customer service role, you’ll communicate with dental practices by phone and email to answer questions about our appliances, assist with orders and case tracking, take payments, and provide product information. Your understanding of dental terminology, workflows, and appliances will help you deliver exceptional service and build strong relationships with our customers.
If you enjoy helping others, solving problems, and working in a professional office environment, this role allows you to stay connected to the dental field while growing your career in a new direction with a dental lab.
Schedule: Monday–Friday, 8:00 AM to 5:00 PM
Requirements
MINIMUM QUALIFICATIONS
- Must be people-oriented with a customer-focused mentality.
- Customer Service Representative experience required.
- Must have experience in a high-volume call center environment.
- Knowledge and/or experience with Orthodontic / Dental terminology, a plus
- Dental assistant or dental office experience preferred.
- Excellent organizational and time management skills a must.
- High school diploma, GED equivalency, or currently enrolled.
- Ability to read, write, speak, and understand English fluently; Spanish speaking is a plus.
- Highly motivated, well-organized individual who requires minimal direct supervision.
- Must possess a positive attitude and work well in a team environment.
- Excellent attention to detail and ability to work quickly with minimal errors.
- Strong people skills, clear speech, good grammar, and pleasant phone presence.
- Good at multitasking and working with interruptions.
- Customer service experience utilizing telephone and email correspondence.
- Ability to operate multiple line phone system, copier, and scanner.
- Strong computer skills and understanding of computer networks.
- MS Office experience required.
- Ability to sit for extended periods.
- Ability to walk and carry parts, materials, etc., between departments.
COMPETENCY REQUIREMENTS/JOB DUTIES
- Consistent and reliable attendance and punctuality.
- Answer phone and route calls to appropriate department/personnel.
- Answer inquiries about products and services.
- Provide information to customers regarding ship dates and fabrication timelines.
- Document customer complaints.
- Maintain accurate records of customer interactions.
- Open and maintain customer accounts by recording account information.
- Manage lab cases that have been placed on hold due to missing information.
- Receive and process customer payments as needed.
- Ability to remain calm, courteous, and professional when dealing with all types of people.
- Safeguard and protect the confidentiality of company and patient information as defined by the company’s Confidentiality Agreement.
- Follow all safety requirements and wear appropriate PPE as required.
- Understand how one’s performance can impact the success of the organization and product quality.
- Assist with other projects as assigned.
BENEFITS AVAILABLE INCLUDE:
- Medical, Dental, and Vision Insurance (after 90 days)
- Short-term & Long-Term Disability (after 90 days)
- AD&D and Life Insurance Policies (after 90 days)
- Paid Vacation (after 1 year)
- 8 Paid Company Holidays (after 90 days)
- 401(k) with company match
EQUAL OPPORTUNITY EMPLOYER