What are the responsibilities and job description for the Technical Assistant - AutoCad position at Specialized Recruiting Group - York County / South Charlotte?
Job Title: Technical Assistant
Location: Pineville, NC
Reports To: General Manager
Department: Manufacturing / Operations
AUTOCAD EXPERIENCE REQUIRED.
Position Summa
ry
The Technical Assistant provides hands‑on technical, administrative, and customer support to the General Manager in a manufacturing environment. This role plays a critical part in coordinating service jobs, sourcing replacement parts, processing customer orders, and ensuring high levels of quality, accuracy, and customer satisfaction. The ideal candidate is detail‑oriented, technically capable, and comfortable working with customers, vendors, and internal tea
ms.
Key Responsibili
tiesTechnical & Operational Sup
- portSource replacement parts for vision equipment and repair needs from approved ven
- dorsAssemble materials and components for service jobs and create accurate bills of materials (B
- OMs)Review and interpret mechanical drawings, schematics, and equipment specificat
- ionsAssist with equipment testing, inspections, and quality checks to ensure operational standards are
metOrder & Repair Coordina
- tionProcess customer orders from entry through completion, includ
- ing:Receiving customer equip
- mentCoordinating outsourced repairs and serv
- icesTracking repair progress and lead t
- imesMonitor order status and proactively communicate updates to customers and internal stakehol
dersCustomer & Vendor Relat
- ionsMaintain strong, professional relationships with customers and ven
- dorsHandle incoming customer calls, emails, and technical inquiries promptly and profession
- allyResolve customer issues, vendor errors, and shipping discrepancies efficie
- ntlySupport a high level of internal and external customer satisfac
tionAdministrative Du
- tiesMaintain accurate and up‑to‑date vendor and customer rec
- ordsEnter and manage the following transactions in ERP or order management syst
- ems:Sales or
- dersPurchase or
- dersInventory rece
- iptsInvoices and customer bill
- ingsEnsure documentation accuracy and compliance with internal proce
ssesTeam Contribu
- tionCollaborate effectively with operations, service, and management t
- eamsContribute positively to a team‑oriented work environ
- mentSupport continuous improvement efforts within the depart
ment
Required Qualifica
- tionsAssociate degree or equivalent experience in a technical, manufacturing, or industrial enviro
- nmentAbility to read and understand mechanical drawings and technical document
- ationStrong organizational skills with high attention to d
- etailProficiency with Microsoft Office and ERP/order management sy
- stemsExcellent communication and customer service s