Customer Service Representative - Inside Sales

JOB SUMMARY

Inside Sales Representatives process industrial sales transactions, provide quotes, share product information, build rapport with customers, and promote merchandise while working in an office setting with other team members. Individuals in this role listen well, problem-solve, communicate effectively, and ensure customers are satisfied with their purchases. They approach others tactfully, react well under pressure, treat others with respect and consideration regardless of status or position, and follow through on commitments.

ESSENTIAL FUNCTIONS

• Facilitate the sales process through project management, tracking open sales orders, issue resolution, and overall customer service and support
• Provide product pricing and shipping by consulting the pricing matrix and other complex tables to determine the appropriate price
• Develop cost-effective and time sensitive quotes for customers via phone and email
• Enter customer orders and provide order-related documentation 
• Ensure timely shipment of materials and customer satisfaction by estimating lead times
• Contribute to add-on sales by maintaining a high level of product knowledge
• Handle customer inquiries and resolve issues
• Perform estimates, discounts, and RFQ’s as necessary
• Respond to customer complaints and inquiries promptly and professionally
• Answer phone calls and emails in a professional manner
• Build and maintain customer relationships
• Upsell products and make recommendations
• Perform other duties as required

EDUCATION / EXPERIENCE

 High school diploma or general education degree (GED); or six months to one year of related experience and/or training; or an equivalent combination of education and experience.

REQUIREMENTS

• Personal integrity and customer service, sales, and communications skills to provide excellent service while achieving sales metrics
• 3 years of inside sales experience in the same or similar industry preferred
• Strong ability to process information and manage multiple tasks
• Experience with industrial sales strongly preferred but not required 
• Intermediate proficiency with MS Office Suite and distribution-specific ERP systems

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
 While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, crouch, bend, and reach with hands and arms. The employee must regularly lift up to 20 pounds. Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may be exposed to moving mechanical parts, fumes or airborne particles, toxic or caustic chemicals, outside weather conditions, risk of electrical shock, and vibration. Office and travel environments have moderate noise levels. Machine/product demonstrations and customer visits may involve loud noise levels. Noise levels may be extreme, and Personal Protective Equipment (PPE) is provided; usage is driven by customer requirements. Required PPE may include steel-toe boots, hard hats, and safety glasses. Customer working environments may also include extreme heights, confined spaces, rigorous physical requirements, and other hazards.

EQUAL EMPLOYMENT OPPORTUNITY

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are a VEVRAA Federal Contractor.

Please Note: To ensure a fair and thorough review process, all applicants must complete the required screening questions. Incomplete applications will not be reviewed.