What are the responsibilities and job description for the Client Support Representative position at Specialist Direct?
About Specialist Direct
Join a team saving lives through innovative telehealth—be the bridge between our specialists and clients, making a real difference!
Specialist Direct (SDI) is a rapidly growing healthcare technology company. The company’s telehealth solutions provide real-time access to its national network of top medical specialists to deliver superior patient outcomes. SDI is the leader in providing diagnostic, cloud-based solutions that have been proven to save lives within the organ transplant segment.
The Role – Client Support Representative
As a Client Support Representative at Specialist Direct, you play a vital role in connecting our cutting-edge healthcare technology solutions and specialists with the needs of our clients. You anticipate potential issues, understand the specific requirements of each client, and represent our dedication to excellent service.
Responsibilities
- Deliver industry-leading client service at every touchpoint.
- Acquire in-depth knowledge of Specialist Direct's telehealth portfolio and become the go-to expert for any related queries.
- Facilitate client services and monitor requests to completion with attention to detail.
- Conduct remote training and troubleshooting with users, ensuring that users navigate our technology with confidence.
- Must be available for an 8-hour shift between 3PM and 12AM PT, five days a week with weekends included. Ability to work in a hybrid format between our El Segundo office and home.
- Expected hours: 40 per week
- Three-week paid onsite training required at our El Segundo, CA headquarters.
Requirements
- Strong verbal and written communication skills.
- 4 years of experience in client support, with a strong focus on technology-driven services.
- 4 years of experience in customer service, demonstrating excellent communication skills.
- Experienced in using different CRM platforms.
- Genuine passion for engagement with others, whether it's with clients or colleagues.
- A client-first approach, emphasizing proactive problem-solving and relationship building.
- Capacity to handle time sensitive situations and make decisions that prioritize client needs.
- High comfort level with technology and rapid adaptability to new software and tools.
- Must reside within 60 minutes of El Segundo, CA.
- Must have reliable transportation.
Benefits & Perks
- Competitive compensation package, including exempt salary and comprehensive benefits
- Substantial opportunities for professional growth and advancement
- 401(k) retirement plan
- Health, dental, vision insurance
- Paid time off (PTO)
Required Education
- Bachelor’s degree completed or actively in progress.