Development Coordinator

Summary

Job Description

Special Service for Groups (SSG) is a multipurpose human service nonprofit organization based in Los Angeles (www.ssg.org). Under the direction of the Development Director, the Development Coordinator will facilitate key development activities to support SSG’s divisions, including but not limited to database management, tracking & reporting various information, donor stewardship, and assisting fundraising campaigns and events.

Essential Functions

• Maintain and manage the agency CRM - currently Blackbaud Raiser’s Edge 7 (RE 7) RE NXT WebView (RE NXT)
• Maintain up-to-date, accurate donation and donor records in Blackbaud RE 7 & RE NXT
• Manage ongoing quality assurance for all donation and donor records
• Routinely process gifts made via SSG’s Blackbaud RE NXT forms
• Provide customer support to donors as needed
• Manage implementation of RE NXT Donor Portal with select SSG divisions, as needed
• Ensure receipts, thank you letters, etc., for donations are generated in a timely manner
• Manage donation/registration forms for multiple division websites and campaigns/events via Blackbaud modules, integrated applications, and external platforms, as needed
• Support and facilitate the use of Blackbaud RE 7 & RE NXT features (e.g. marketing tools, batches, lists) to enhance donor communications and fundraising
• Manage multiple fundraising platforms needed for SSG, including but not limited to online auction site; third-party gift acceptance & payment systems; and crowdfunding sites
• Produce timely and accurate updates for division management and fiscal regarding donations received via multiple giving platforms, including but not limited to monthly summary reports
• Maintain accurate, up-to-date information about Development Team tools (e.g. list of user for each platform/app in use) and activities (e.g. list of active donation and event registration forms), including tracking any updates, revisions, etc.
• Participate in Development “workgroups” to engage in planning, design, and implementation of fundraising and donor stewardship for assigned SSG divisions
• As assigned, participate in the design and execution of fundraising initiatives, including social media campaigns, special events, and annual appeals
• As assigned, generate fundraising reports for the SSG Board and/or management
• Assist in coordinating training and provide technical assistance to other staff regarding use of Blackbaud RE 7 & RE NXT and other platforms as needed
• Participate in development team meetings and assigned committee meetings
• Maintain and uphold Agency mission statement, values, policies, procedures, and principles
• Regular attendance required
  
  

Secondary Functions

• As assigned, work with the development team to identify and facilitate expanded application of Blackbaud RE NXT in SSG fundraising efforts
• As assigned, assist in the development of new or revised donation management and fundraising procedures to reflect the latest best practices and evolving SSG needs
• Assist as assigned in development of agency communications materials (e.g. e-newsletters)
• As assigned, complete reports, forms, and other documents for proposals
• Other duties as assigned
  
  

Minimum Qualifications – Knowledge, Skills And Abilities Required

• Minimum of a Bachelor’s degree OR a minimum of 2 years’ experience in directly related work and an Associate’s degree
• Experience with databases and/or constituent relationship management (CRM) systems
• Basic proficiency in Microsoft Office Suite, Adobe Acrobat, Cloud Collaboration platforms (e.g. Dropbox, Slack)
• Strong time management, organizational, and coordination skills
• Strong verbal and written communication skills
• Strong customer service skills
• Mature, with an ability to work independently and as a member of a team
• Demonstrated ability to think through issues and identify potential solutions
• Verification of Employment Eligibility
• Background Check
• Valid California Driver License, Proof of Car Insurance, and Reliable transportation
• Ability to work evenings, weekends, overtime as needed
  
  

Desirable Qualifications

• Experience with Blackbaud Raiser’s Edge 7 and NXT Webview is preferred
• Experience in at least a supportive role with fundraising, including but not limited to setting goals, establishing timelines, and identifying effective messaging, is a plus
• Experience working in a nonprofit organization setting and/or in human services is a plus
• Basic proficiency in Canva or similar design application, social media platforms, and website/webpage editing is a plus
  
  

Supervisory Responsibilities – None

Environmental Conditions (Working Conditions)

The environment for this position is primarily an office environment. The position may occasionally require field-based work (e.g. community meetings) which can involve travel to different neighborhoods across LA and exposure to weather conditions prevalent at the time.

Ø Note: This position is temporarily a hybrid position (three days on-site and two days telecommuting); a date for transition to full-time on site is expected but still to be determined.

Physical Requirements

In the course of performing this job, there will be sitting, standing, walking, and driving required.

Mental Requirements

The incumbent in this position must be able to accommodate all of the following: constant distractions & interruptions; uncontrollable changes in priorities/work schedules; relate to and communicate effectively with fellow team members; conceptualize; analyze information or instructions; and handle pressure/stress.

To Apply: Please submit cover letter and resume

Company Description

Special Service for Groups, Inc. – better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. SSG has evolved into a model organization designed to provide services for diverse groups with maximum efficiency and impact. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG believes that the needs of groups and individuals cross traditional ethnic, racial and other cultural boundaries. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all.

Special Service for Groups, Inc. – better known as SSG – is a non-profit health and human service organization dedicated to building and sustaining community-based programs that address the needs of vulnerable communities. Special Service for Groups (SSG) is a non-profit organization dedicated to provide community-based solutions to the social and economic issues facing those in greatest need. SSG has evolved into a model organization designed to provide services for diverse groups with maximum efficiency and impact. This is achieved by developing and managing programs which serve our many communities by encouraging their involvement and self-sufficiency. SSG believes that the needs of groups and individuals cross traditional ethnic, racial and other cultural boundaries. SSG serves as a bridge between people with common needs to identify ways to pool resources for the greater good of all.