What are the responsibilities and job description for the Help Desk Technician position at Spec Ops Security LLC?
Job Summary
We are seeking a dynamic and motivated Help Desk Technician to join our IT support team! In this role, you will be the first point of contact for end-users seeking technical assistance, ensuring smooth operation of computer systems, software, and network infrastructure. Your energetic approach and problem-solving skills will help resolve technical issues swiftly, empowering users to work efficiently and confidently. This position offers an exciting opportunity to develop your IT support expertise while making a tangible impact on daily business operations.
Responsibilities
- Provide prompt and professional technical support to end-users via help desk tickets, phone, email, or in person.
- Troubleshoot and resolve hardware issues related to computers, mobile devices, printers, and peripherals.
- Assist with software troubleshooting across various operating systems including Windows, macOS, and Linux.
- Manage user accounts and permissions using Active Directory, GPO (Group Policy Objects), and other directory services.
- Support network administration tasks such as configuring LAN/WAN connections, DNS settings, TCP/IP protocols, VPN access, firewall configurations, and Meraki network devices.
- Maintain and update IT infrastructure documentation using tools like ServiceNow, Jira, or BMC Remedy.
- Collaborate with team members to escalate complex issues involving Microsoft Office applications, Microsoft Windows Server environments, or Cisco networking equipment.
- Support the deployment and management of computer hardware and software using SCCM (System Center Configuration Manager).
- Assist in monitoring system performance and security through analysis skills and routine maintenance activities.
Requirements
- Proven experience providing technical support in a help desk or IT support environment.
- Strong knowledge of operating systems including Windows (Windows 10/11), macOS, and Linux distributions.
- Familiarity with computer networking concepts such as LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network security best practices.
- Experience managing computer hardware components and peripherals along with mobile devices.
- Proficiency in troubleshooting software issues related to Microsoft Office Suite and other common enterprise applications.
- Ability to utilize remote management tools like SCCM for software deployment and updates.
- Knowledge of Active Directory administration, GPO configuration, and user account management.
- Excellent communication skills with a customer service-oriented mindset; able to explain technical concepts clearly to non-technical users.
- Analysis skills for diagnosing issues quickly while maintaining detailed documentation of incidents and resolutions. Join us as a Help Desk Technician where your enthusiasm for technology meets your dedication to exceptional customer service! Be part of a collaborative environment that values your problem-solving talents while supporting your growth in IT infrastructure management—helping keep our organization connected and secure every day!
Pay: $32.53 - $37.13 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Relocation assistance
- Tuition reimbursement
- Vision insurance
Work Location: In person
Salary : $33 - $37